Issues Resolution. Step 1 ‐ The Employee should in the first instance, where appropriate, advise the colleague of the issue that concerns them whether it be work or personally related. If this is not possible, they should discuss the matter with their immediate manager who must make every effort to resolve the matter quickly and effectively. Step 2 ‐ If the issue is not resolved satisfactorily at step 1, the staff member is encouraged to elevate their complaint by requesting a formal meeting with the next senior manager. They may also wish to take another SMNCC Employee to this meeting to assist them. Step 3 ‐ Again, if the matter is not resolved to the satisfaction of the staff member involved at this point, the issue may be taken up with the Human Resources Manager, or an SMNCC executive. Step 4 ‐ If the matter cannot still be resolved at this level, the parties may refer the matter to an agreed third party conciliator (assisted/facilitated conciliation) or mediator. In each instance where external mediation is required, each party shall pay an equal share of any costs of the third party assistance.
Appears in 2 contracts
Sources: Employee Collective Agreement, Employee Collective Agreement