ITS Responsibilities Clause Samples

ITS Responsibilities. 1. Assure that all customer requests for service are tracked through the online ticket system. 2. Post information online to assist with common requests. 3. Meet response times associated with the priority assigned to service issues. 4. Communicate with users in advance regarding any response or resolution times that cannot be met. 5. Manage all trouble reports to conclusion within the priority assigned to each one of them. 6. Maintain appropriately trained staff. 7. Alert users in advance of any planned outages. At least one week notice to be given whenever possible. 8. Update users as expeditiously as possible regarding any unplanned outages. Announcements will be made via School e-mail when possible.
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ITS Responsibilities. The successful completion of the proposed project depends on the full commitment and participation of ITS management and personnel. The responsibilities listed in this section are in addition to those responsibilities specified in the Agreement and are to be provided at no charge to IBM. IBM's performance is dependent upon the following responsibilities being fulfilled by ITS.
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ITS Responsibilities. ITS will provide the infrastructure, technology, personnel, processes, and monitoring tools necessary to deliver Learning Management System support as described in this document, and: • Meet response times associated with the priority assigned to incidents and service requests. • Appropriately notify users of all scheduled maintenance via System Status. • Clearly document the LMS services provided in the ITS Service Catalog.
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ITS Responsibilities. ITS will provide the infrastructure, technology, personnel, processes and monitoring tools necessary to deliver Standard Desktop Support as described in this document, and: • Meet response times associated with the priority assigned to individual incidents and service requests. • Appropriately notify users of all scheduled maintenance via System Status notifications. • Clearly document the service provided in the ITS Service Catalog.
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ITS Responsibilities. ITS will provide the system(s) with power, network connectivity and rack space in the Data Center. ITS shall strive to make the systems(s) available 24 hours a day, seven days a week (24x7) with the exception of properly scheduled “maintenance windows.” ITS will monitor the system(s) 24x7 and will send notification to the Primary Technical Contact provided in this SLA of any system problems that will impact the Customer within 2 hours. ITS reserves a daily midnight to 6 a.m. “maintenance window” in order to maintain the system(s) at optimum functionality with hardware, software and firmware updates. ITS will notify the Customer 3 business days in advance and schedule a downtime during this maintenance window, unless critical vendor patches for the OS or Applications necessitate a shorter notice period. For all other outages, ITS will negotiate a special maintenance window that will be mutually agreed upon by ITS and the Customer. ITS reserves the right to control the configuration of the server and installed applications to mitigate valid security concerns. ITS may bring the system(s) down at any time for events such as, but not limited to, physical or electronic threat, compromise, or valid legal and policy compliance issues. ITS will attempt to contact the Primary Technical Contact as soon as possible after such an event has occurred. As part of Systems support, ITS will: Restore the system to full functionality in case of a hardware failure. Resolve problems related to the OS and its configuration. Apply all necessary OS and security-related patches and updates as deemed appropriate by ITS Support Staff. Changes will be applied during properly scheduled maintenance windows. Upgrade the OS to new versions as they are deemed appropriate by ITS Support Staff and in mutual agreement with the Customer. Create, administer and delete user accounts on the system. Install 3rd party software applications provided by the Customer, only when they must be installed “system-wide”, or when the installation requires privileged system access. All other 3rd party software installations are the responsibility of the Customer. ITS will not provide end-user application level support for 3rd party applications. The ITS Information Security office will review requests for, and final “system-wide” or “privileged” installations. Remove 3rd party software if it causes problems with the proper functioning of the system and/or other supported software. ITS will not configure unsec...
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ITS Responsibilities. The general areas of support (such as Incident and Change Management) applicable to every ITS Service, are specified in the ITS Global Service Levels document.
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ITS Responsibilities. ● Respond in a timely manner to all customer requests and communications. ● Maintain a service catalog that reflects current service offerings. ● Strive to meet service commitments. ● Provide communication to customers on outages, service issues, product changes, and maintenance windows affecting service delivery. ● Comply with applicable Maricopa IT Directives, Security policies, and acceptable use agreements.
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ITS Responsibilities. ITS’ responsibilities and/or requirements in support of this Agreement include:
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ITS Responsibilities. 2.2.1. ITS will provide the Customer’s server(s) rack space in the secure USC Data Center Co-location Facility, along with network connections and power. 2.2.2. “A rack” is considered to be 42U (units) of standard rack. 2.2.3. ITS will provide for the server(s) covered in this SLA with one (1) electrical circuit and accompanying metered rack power distribution unit (PDU). This circuit can be either a 20 amp 110 volt circuit or a 30 amp 208 volt circuit and is provisioned according to the customer’s request. 2.2.4. In the event of any power or network issues in the Data Center, ITS will attempt to send notification to the contacts provided by the Customer in this SLA within 2 hours. 2.2.5. Under this SLA, ITS will NOT have any physical contact with the machine(s) including but not limited to restarting the server(s) or any services on the server(s). 2.2.6. ITS reserves the right to block any server or connection that ITS believes may have been compromised or is not in compliance with USC policies.
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Related to ITS Responsibilities

  • IRO Responsibilities The IRO shall: 1. perform each Claims Review in accordance with the specific requirements of the CIA;

  • Client’s Responsibilities The Client’s responsibilities include the following: a. Enrolling. The Client must complete the Informed Consent for Collection and Storage (attached as Schedule 1) The Client must complete or facilitate the Gestational Carrier’s and if applicable, Egg Donor’s completion of the Health History Questionnaire and the Informed Consent to Testing of the Maternal Sample provided by ViaCord. For ▇▇▇▇ ▇▇▇▇▇▇▇ collected in New York State, where possible, the Child’s biological father should also complete a Health History Questionnaire. Generally, for Newborn Stem Cells to be used in treatment, the healthcare provider will need information about the Gestational Carrier and if applicable, Egg Donor. The Health History Questionnaire(s) provides much of the required information.Complete and accurate information is critical to Release and use of Newborn Stem Cells. If You do not provide a completed Health History Questionnaire(s) from the Gestational Carrier and if applicable, Egg Donor, VPL may be unable to Release the Newborn Stem Cells. In addition, if any information provided in the ViaCord Services Agreement or any of the Health History Questionnaire(s) is incomplete or incorrect, it is the Client’s responsibility to notify ViaCord and correct that information immediately.

  • Our Responsibilities A. We will provide the Services in accordance with our then-current systems, standards, and procedures. Nothing requires us to provide you with any special programming; any system, program, or procedure implementation; or any special hardware or software. B. We will provide reports online for each fiscal day’s activity by 10:00 AM ET the next calendar day. Such reports will include an accounting for each currency with supporting detail of transaction activity, Daily Proceeds, reserves and funds transfers for transaction settlement services. Reports will be available for download on the online reporting tool for a period of 14 months from the date of issue. Reports may be upgraded, enhanced and/or modified by us at any time. C. We will initiate payment to you for the amount of each accepted Card transaction only after we receive payment. D. We have the right to honor and rely on the request(s) or instruction(s) of any person we reasonably believe to be your representative or Agent. In the event we receive returned mail intended for you, we may, but are not required to, procure a replacement address according to our standard operating procedures. E. We are only responsible for processing credits and adjustments for Card transactions that we originally processed. You authorize us to audit all Card transactions and deposits. We have the right to withhold amounts from you if we discover inaccuracies. F. We may report information about your account, late payments, missed payments, or defaults to credit bureaus. G. We may suspend or cease providing any Services to you in response to a Member Bank, Network, or Association request. We will use reasonable efforts to notify you if we suspend or cease any Services. H. We are responsible for the security of Cardholder data we store or transmit on your behalf only while it is in our possession and control.

  • Your Responsibilities 7.1 You are responsible for installing and configuring, and using the Service, Software, and Hardware, including account set up and configuration settings (unless NCR Voyix provides remote support for any of the foregoing as part of your subscription to the Service), compliance with applicable laws and regulations, and establishing any payment processing or other services certified by NCR Voyix for use with the Service (including through NCR Voyix’s wholly owned affiliates). You are solely responsible for reviewing any default or automated settings and configuring applicable settings to meet all legal, regulatory and other requirements applicable to your business. NCR shall have no liability in connection with such settings or configurations. You acknowledge that NCR Voyix does not provide legal, tax or accounting advice. You will provide NCR Voyix access to your network, system, data, and relevant information as reasonably required to perform the Service. You acknowledge that NCR Voyix personnel may require, and you will provide, the ability to access and correct transaction or input data while the Service is being provided to you. NCR Voyix is not responsible for any damage caused by errors or omissions in any information, instructions, data, or scripts you or a third party provides on your behalf in connection with the Service, or any actions NCR Voyix takes at your direction. 7.2 To use the Service, you must maintain internet access at your own expense. NCR VOYIX IS NOT RESPONSIBLE FOR AND DOES NOT WARRANT THE PERFORMANCE OF ANY INTERNET SERVICE OR OTHER PROVIDER OR ITS SERVICES, AND YOU AGREE THAT NCR VOYIX HAS NO LIABILITY TO YOU FOR SUCH PERFORMANCE OR SERVICES. 7.3 Title to hardware, software, systems, documentation, and other intellectual property NCR Voyix uses to provide the Service will remain with NCR Voyix or its licensors, unless otherwise agreed in writing. You will take reasonable actions to protect NCR Voyix’s intellectual property rights. 7.4 You are responsible for complying with all rules, bylaws, programs, and regulations of the payment card networks in connection with your use of the Service, Software and Hardware, as applicable. You will defend and indemnify NCR Voyix against any claim or loss resulting from your failure to fulfill your responsibilities under this Section. 7.5 Certain Services may perform analysis of transaction records designed to identify transaction patterns and activity that may be indicative of fraud. You acknowledge that the indicia reported by such Services may not necessarily be the result of fraudulent activity. You are responsible for performing its own evaluation of any results. NCR Voyix does not guarantee the detection of fraudulent transactions. 7.6 You are responsible for all data, information, materials and instructions (“Customer Instructions”) provided to NCR Voyix by you or on your behalf. NCR Voyix is entitled to rely upon Customer Instructions. In no event will NCR Voyix be liable with respect to any loss, liability, cost, damage, or expense arising out of a claim by you or any third party to the extent that claim arises as a result of NCR Voyix’s compliance with Customer Instructions.

  • CITY’S RESPONSIBILITIES 2.1. The CITY shall designate in writing a project coordinator to act as the CITY's representative with respect to the services to be rendered under this Agreement (the "Project Coordinator"). The Project Coordinator shall have authority to transmit instructions, receive information, interpret and define the CITY's policies and decisions with respect to the CONTRACTOR's services for the Project. However, the Project Coordinator is not authorized to issue any verbal or written orders or instructions to the CONTRACTOR that would have the effect, or be interpreted to have the effect, of modifying or changing in any way whatever: (a) The scope of services to be provided and performed by the CONTRACTOR; (b) The time the CONTRACTOR is obligated to commence and complete all such services; or (c) The amount of compensation the CITY is obligated or committed to pay the CONTRACTOR. 2.2. The Project Coordinator shall: (a) Review and make appropriate recommendations on all requests submitted by the CONTRACTOR for payment for services and work provided and performed in accordance with this Agreement; (b) Arrange for access to and make all provisions for the CONTRACTOR to enter the Project site to perform the services to be provided by the CONTRACTOR under this Agreement; and (c) Provide notice to the CONTRACTOR of any deficiencies or defects discovered by the CITY with respect to the services to be rendered by the CONTRACTOR hereunder. 2.3. The CONTRACTOR acknowledges that access to the Project Site, to be arranged by the CITY for the CONTRACTOR, may be provided during times that are not the normal business hours of the CONTRACTOR. 3.1. Services to be rendered by the CONTRACTOR shall be commenced subsequent to the execution of this Agreement upon written Notice to Proceed from the CITY for all or any designated portion of the Project and shall be for a period of two (2) years and three (3) month, with the option for two (2) additional one (1) year renewal. Time is of the essence with respect to the performance of this Agreement. 3.2. Should the CONTRACTOR be obstructed or delayed in the prosecution or completion of its services as a result of unforeseeable causes beyond the control of the CONTRACTOR, and not due to its own fault or neglect, including but not restricted to acts of God or of public enemy, acts of government or of the CITY, fires, floods, epidemics, quarantine regulations, strikes or lock-outs, then the CONTRACTOR shall notify the CITY in writing within 5 working days after commencement of such delay, stating the cause or causes thereof, or be deemed to have waived any right which the CONTRACTOR may have had to request a time extension. 3.3. No interruption, interference, inefficiency, suspension or delay in the commencement or progress of the CONTRACTOR's services from any cause whatsoever, including those for which the CITY may be responsible in whole or in part, shall relieve the CONTRACTOR of its duty to perform or give rise to any right to damages or additional compensation from the CITY. The CONTRACTOR's sole remedy against the CITY will be the right to seek an extension of time to its schedule. This paragraph shall expressly apply to claims for early completion, as well as claims based on late completion. [If Applicable-Provided, however, if through no fault or neglect of the CONTRACTOR, the services to be provided hereunder have not been completed within 18 months of the date hereof, the CONTRACTOR's compensation may be equitably adjusted, with respect to those services that have not yet been performed, to reflect the incremental increase in costs experienced by the CONTRACTOR after expiration of said 18 month period.] 3.4. Should the CONTRACTOR fail to commence, provide, perform or complete any of the services to be provided hereunder in a timely and reasonable manner, in addition to any other rights or remedies available to the CITY hereunder, the CITY at its sole discretion and option may withhold any and all payments due and owing to the CONTRACTOR until such time as the CONTRACTOR resumes performance of its obligations hereunder in such a manner so as to reasonably establish to the CITY's satisfaction that the CONTRACTOR's performance is or will shortly be back on schedule.