Key Performance Indicator. EXAM DATA SENT ATA shall deliver MCP exam results according to the following KPI requirements: - 90% of exam records within 72 hours (3 days) of exam delivery - 100% of exam records within 120 hours (5 days) of exam delivery AND no more than 500 late records - 100% of exam records within 336 hours (14 days) of exam delivery The timeframe metrics shall be measured from the time the Candidate finishes the exam to the time that the exam record is first sent to MCCL (i.e., the data is successfully downloaded to the Microsoft FTP site). ATA shall report to MCCL this performance indicator on a monthly basis. In the event this benchmark is not met, ATA shall report reasons for such performance and actions taken to correct, along with completion dates.
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Sources: Master Services Agreement (ATA Inc.), Master Services Agreement (ATA Inc.)