Common use of Key Performance Indicator Clause in Contracts

Key Performance Indicator. Specification: EMS Timeliness Definition: Measurement of Amdocs’ ability to complete EMS functions by the times outlined below. Times reflect completion times and are [**]: [**] [**] [**] [**] [**] [**] KPI Formula: [**] Measurement Period: Calendar Month Data Source: Batch Stats Tool Frequency of Collection: Throughout Measurement Period Special Exclusions: [**] Amdocs 71 SLA Management

Key Performance Indicator. Specification: EMS Timeliness Definition: Measurement of Amdocs’ ability to complete EMS functions by the times outlined below. Times reflect completion times and are [**]Monday – Friday, unless otherwise noted: [**] [**] [**] [**] [**] [**] KPI Formula: [**] Measurement Period: Calendar Month Data Source: Batch Stats Tool Frequency of Collection: Throughout Measurement Period Special Exclusions: [**] ]. Amdocs 71 90 SLA Management