KPI Measures. The Individual KPI BGYR State shall be the least favorable BGYR State with respect to Amdocs’ VAD (Fulfillment) Timeliness performance for all subscriber orders. Set forth below is a chart depicting the KPI measures and the related BGYR States. [**] Individual KPI BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**] Amdocs 74 SLA Management 5. SAS
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)
KPI Measures. The Individual KPI BGYR State shall be the least favorable BGYR State with respect to Amdocs’ VAD (Fulfillment) Timeliness performance for all subscriber orders. Set forth below is a chart depicting the KPI measures and the related BGYR States. [**] Individual KPI BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**] Amdocs 74 93 SLA Management
5. SAS
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)