Common use of KPI Objectives Clause in Contracts

KPI Objectives. Ensure that the time stamping web service is available every day, around the clock, on the eHealth platform, for requests coming from the Client Application over the Internet and reaching the Reverse Proxy. The service is considered as available when it provides a successful response at each access. Successful responses are all Web Service responses which do not mention the unavailability of a component needed. Requests poorly formulated (e.g. bad TS Bag) which generate an error message, are considered as successful transactions whenever this error message is not related to a component failure.

KPI Objectives. Ensure that the time stamping web service is available every day, around the clockclock round, on the eHealth platform, for requests coming from the Client Application over the Internet and reaching the Reverse Proxy. The service is considered as available when it provides a successful response at each access. Successful responses are all Web Service responses which do not mention the unavailability of a component needed. Requests poorly formulated (e.g. bad TS Bag) which generate an error message, are considered as successful transactions whenever this error message is not related to a component failure.