Common use of Levels of Support Clause in Contracts

Levels of Support. The attached pages list the services provided for systems on a Schedule which designates the corresponding level of support, subject to payment of the minimum applicable fee for such support level (“Minimum Fee”). Sun’s service offerings are continually evolving. Accordingly, Sun reserves the right to make service substitutions and modifications at any time that do not cause a materially adverse effect in overall service performance. Customer will receive the following service deliverables when it purchases the corresponding level of support:

Appears in 2 contracts

Sources: Sun Servicemanager Agreement (Consonus Technologies, Inc.), Sun Servicemanager Agreement (Consonus Technologies, Inc.)