Lifecycle Management. ITS will perform regular lifecycle management for line-of-business applications (including library website) and related integration technologies. This will typically include installation, upgrades, patching, and remediation of security vulnerabilities. ITS will work in collaboration with Library staff for planned lifecycle activities. The Town is responsible to procure, install, maintain, manage, fix, update and fund the supported technology outlined in the Roles and Responsibilities detailed document (Appendix A). The operational budget related to line-of-business applications will be managed by ITS. In some cases, unique skill sets are required in order to enhance/improve applications to meet business needs. For these situations Library and ITS would identify the skill set required along with the frequency and volume of requests. ITS may choose to either invest in training inhouse staff (where frequency and volume are high, and staff possess a similar skill set) or work with Library to identify and request an appropriate budget to accommodate the Library workload. This type of request, where required would align with Town budget cycle timelines.
Appears in 2 contracts
Sources: Information Systems Services Agreement, Information Technology Solutions Service Level Agreement