Common use of Lifecycle Clause in Contracts

Lifecycle. ▇▇▇ et. al. (2001) define the SLA life cycle in three phases (Figure 4). Firstly, the creation phase, in which the customers find service provider who matches their service requirements. Secondly, the opera- tion phase, in which a customer has read-only access to the SLA. Thirdly, the removal phase, in which SLA is terminated and all associated configuration information is removed from the service systems. 1. Creation Phase SLA Lifecycle Three Phases

Lifecycle. ▇▇▇ et. et al. (2001) define the SLA life cycle in three phases (Figure 4). Firstly, the creation phase, in which the customers find service provider who which matches their the service requirements. Secondly, the opera- tion phase, in which a customer has read-only access to the SLA. Thirdly, the removal phase, in which SLA is terminated and all associated configuration information is removed from the service systems. 1. Creation Phase SLA Lifecycle Three Phases