Common use of Local IT Clause in Contracts

Local IT. Deploy devices that use a compatible browser and operating system for workstations and mobile devices; • Provide first-level support to Faculty, Staff and Students in area of responsibility; • Troubleshoot and triage end-user issues prior to escalating to UNM IT; • Escalate issues through Help.UNM and work with UNM IT to resolve issues; • Ensure participation in IT Agents and UNM IT scheduled P1 meetings; • Review self-service documentation available to resolve services requests and incidents; • View IT Alerts for scheduled maintenance and outages; • Contact UNM IT, after hours for mission critical incidents by calling ▇▇▇.▇▇▇.▇▇▇▇ and selecting Option #3.

Local IT. Deploy devices that use a compatible browser and operating system for workstations and mobile devices; • Provide first-level support to Faculty, Staff and Students in area of responsibility; • Troubleshoot and triage end-user issues prior to escalating to UNM IT; • Escalate issues through Help.UNM and work with UNM IT to resolve issues; • Ensure participation in IT Agents and UNM IT scheduled P1 meetings; • Review self-service documentation available to resolve services requests and incidents; • View IT Alerts for scheduled maintenance and outages; • Contact UNM IT, after hours for mission critical incidents by calling ▇▇▇.▇▇▇.▇▇▇▇ 505.277.5757 and selecting Option #3.