End-User Requirements to Use the Service Sample Clauses

End-User Requirements to Use the Service. ‌ End-Users are both Administrators and Subscribers, defined as follows:

End-User Requirements to Use the Service.  End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available;  View IT Alerts for scheduled maintenance and outages;  Students must use UNM-owned pod, lab, and classroom computers to access software that is not available for personal use. For a list of software, see ▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇/map;  Software can be installed from DVD’s or download links provided by UNM IT when the software is purchased. Appropriate hardware to read DVD’s and a network connection is required;  Responsible for installing software on the local device for use;  Responsible for adhering to the license agreement;  Assumes sole responsibility for the compatibility of software with other applications and any other integrated devices.

End-User Requirements to Use the Service. ‌ • Comply with directions from UNM Information security professionals on procedures and guidelines to help facilitate discovery.

End-User Requirements to Use the Service.  End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available;  Setup challenge-response security questions and answers to facilitate password reset at initial NetID account creation;  Adhere to NetID standards for creating and resetting passwords that include: o Password cannot include your NetID (username), your first name, your middle name, or your last name; o Previously (ten) used password cannot be reused; o Must be between 8 and 20 characters in length; o Must not have any character repeated more than twice in a row.  Request new NetID, password changes and reactivation of accounts via self-service portal or call ▇▇▇-▇▇▇▇;  Reset password every 180 days;  Never share NetID credentials with anyone else;  Provide proof of identity (Full legal name, date of birth, and UNM ID number, or, as a last resort, Social Security Number for password resets.);  View IT Alerts for scheduled maintenance and outages;

End-User Requirements to Use the Service. End-users will utilize UNM IT Service Desk for first-level triage of incidents and service requests; • For smartphones and tablets, create an appropriate account (Apple ID, Google Account, or Windows Live ID). UNM IT recommends that end users create two separate accounts: one for business and one for personal use; • Utilize device security, when available, to protect against unauthorized access to UNM resources; • Contact UNM IT for new service, device upgrades, repairs, and accessory purchases; • Provide UNM IT two business days to address any feature or plan modifications, including international plans; • Responsible for any charges that are incurred from exceeding voice minutes and text plan, premium and extra services, international and roaming charges; • Return equipment to UNM IT upon employee termination, service termination or upgrade; • Remote wipe device via LoboMail in the event your tablet or smartphone is unrecoverable; • Allow remote support session by UNM IT support technician; • View IT Alerts for scheduled maintenance and outages.

End-User Requirements to Use the Service. End-users will be expected to comply with relevant guidelines, policies, and procedures to help ensure enterprise-wide security; • Compliance with IT policies including (but not limited to) those listed at the beginning of this SLA; • In the case of an incident investigation, users will follow direction from staff to facilitate discovery.

End-User Requirements to Use the Service.  End-users will utilize departmental (local) IT contact for first level triage of incidents and service requests, when available;  Utilize established Service Points for incidents and service requests;  View IT Alerts for scheduled maintenance and outages;  Provide their NetID when calling in to the Service Desk;  Provide proof of identity (Full legal name, date of birth, and UNM ID number, or, as a last resort, Social Security Number for password resets.);  Provide contact and all required information for the service request or incident including billing index for billable services;  Be prepared to engage in troubleshooting steps with the goal of resolving an incident faster.

End-User Requirements to Use the Service. Report any suspected or actual information security events, incidents, and/ or breaches to ▇▇▇- ▇▇▇-▇▇▇▇ and/or email ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ with contact information (do not put sensitive information about a security incident in email); • Comply with directions from UNM Information Security professionals and with UNM authorized investigative bodies. Ensure unit resources are available to assist in the incident response.

End-User Requirements to Use the Service. OU Administrator or Department IT is responsible for first level triage of incidents and service requests; • OU Administrators will attend UNM IT provided AD training; • OU Administrators will adhere to the standards, policies and guidelines included in the OU Admin training such as the naming convention and use of privileged accounts; • OU Administrators will link and manage their OU group policies; • Manage their OU with an OU Administrators group consisting of department IT staff or their delegate; • Administrative control for all servers, associated data, client machines and devices.