MAINTENANCE AND SUPPORT OF THE LICENSED SOFTWARE Sample Clauses

MAINTENANCE AND SUPPORT OF THE LICENSED SOFTWARE. In consideration of, and subject to, the payment by UICI of the monthly Maintenance Fees as provided in Section 4.2 below, HealthAxis will provide the following maintenance and support to UICI and the Authorized Affiliates with regard to the Licensed Software in a timely and professional manner. The provisions of this Article III apply to the Licensed Software only, and are not applicable with respect to other customized software or services provided by HealthAxis, or any third party software, the maintenance and support of all of which shall be governed by the provisions of Article V of this Agreement to the extent provided or supported by HealthAxis:
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MAINTENANCE AND SUPPORT OF THE LICENSED SOFTWARE. In consideration of, and subject to, the payment by UICI of the monthly Maintenance Fees as provided in Section 4.2 below, HealthAxis will provide the following maintenance and support to UICI and the Authorized Affiliates with regard to the Licensed Software in a timely and professional manner. The provisions of this Article III apply to the Licensed Software only, and are not applicable with respect to other customized software or services provided by HealthAxis, or any third party software, the maintenance and support of all of which shall be governed by the provisions of Article V of this Agreement to the extent provided or supported by HealthAxis: 3.1 Product Support. Product support will be provided through the HealthAxis Customer Care Unit (CCU). UICI and its Authorized Affiliates will provide their agents, employees and other end-users with 1st level technical and product usage support for the HealthAxis technology components. The CCU will be available to provide 2nd level support to an identified primary and secondary contact within UICI and each Authorized Affiliate. 2nd Level Support includes the logging of change requests, the management of fault reports, and aid in resolution of usage issues. HealthAxis will resolve reported problems in a timely fashion and in accordance with the performance standards set forth in the HealthAxis Operational Procedures Guide as published from time to time.
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Related to MAINTENANCE AND SUPPORT OF THE LICENSED SOFTWARE

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Licensed Software Computer program(s) provided by Contractor in connection with the Deliverables, subject to Section 14 of this Contract.

  • Equipment and Software Any costs incurred by Kodak resulting from Customer (1) changes to the configuration of the Equipment or Software, or (2) postponement of Delivery or installation of the Equipment or Software;

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Third Party Software The Software may contain third party software which requires notices and/or additional terms and conditions. Such required Third Party Software notices and/or additional terms and conditions are located at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇-third-party/ (or a successor website thereto) and are made a part of and incorporated by reference into this Agreement.