MAINTENANCE AND SUPPORT TERMS Sample Clauses

MAINTENANCE AND SUPPORT TERMS. Subject to the payment of Subscription Fees, except with respect to Retired Software, Solution Provider will provide Maintenance and Support in accordance with this Section 5.

MAINTENANCE AND SUPPORT TERMS. Customers may designate up to 2 (two) named persons who can file support requests by phone, fax, or email. MasterObjects provides no end-user support. Support requests are handled according to the Response and Resolution Timeframes table below.

MAINTENANCE AND SUPPORT TERMS. This Exhibit 1 relates to and is incorporated into the Software License Agreement (the “Agreement”). Capitalized terms not defined in Section 6 below have the same meaning as in the Agreement.

MAINTENANCE AND SUPPORT TERMS. SECTION 14.1 Licensor agrees to supply, either itself or through a Designee that is reasonably acceptable to Licensee, maintenance and support for the MODTM 5 Systems and PRODUCERTM in accordance with the Service Terms attached as APPENDIX B to reflect the same level of services provided at the Facilities as of the Effective Date, unless otherwise agreed in advance by Licensor and Licensee in writing. Licensor agrees to supply, either itself or through a Designee that is reasonably acceptable to Licensee, support for the Application Programs solely as expressly provided in the Service Terms attached as Appendix B. SECTION 14.2 Throughout the term of this Agreement, Licensee shall be solely responsible for maintaining the conditions at the Facilities and sites so as to provide an acceptable operating environment for the Licensed Software and MODTM 5 Systems, as referenced in documentation provided by Licensor. Licensee shall be responsible for all supply, support and maintenance, and adjustments of software and equipment not provided by Licensor under the express Scope of Services of SECTION 1 of the Service Terms and for installation of the Licensed Software after the Effective Date. Licensee will install all updates provided by Licensor to maintain the Licensed Software and MODTM 5 Systems in a current and up-to-date condition as recommended by Licensor, Licensor will counsel Licensee, as required pursuant to the Service Terms, to accomplish the foregoing and Licensee shall permit Licensor or Licensor’s Designee reasonable access to the Licensed Software for providing any necessary assistance. SECTION 14.3 Licensee shall be responsible, at its expense and sole option, for arranging the supply, support and maintenance, and adjustment of the Minicomputer, and the commercially purchased computer(s) or commercially purchased operating system(s) or software shell(s) of the Interface Processor, located at the Facilities; provided, however, that Licensor shall provide to Licensee, as may be reasonably requested by Licensee, a list of Licensor’s preferred vendors with respect to the Minicomputer, including those vendors that any Dow entity utilizes to support its own Minicomputer installations. During the term of this Agreement Licensee will maintain, at its expense, the Minicomputer, and the commercially purchased computer(s) or commercially purchased operating system(s) or software shell(s) of the Interface Processor, located at the Facilities in good working o...

MAINTENANCE AND SUPPORT TERMS. Subject to Licensee's payment of the applicable Annual Maintenance Fees, or Subscription Fees if applicable (as defined in the End User License Agreement for Subscription Software), Hyland will provide Maintenance and Support as follows:

MAINTENANCE AND SUPPORT TERMS. Hyland will provide Maintenance and Support in accordance with the Maintenance and Support Prioritization Attachment attached hereto.

MAINTENANCE AND SUPPORT TERMS. DataBank will provide Maintenance and Support as follows:

MAINTENANCE AND SUPPORT TERMS. ▇▇▇▇▇▇ will provide Maintenance and Support in accordance with the Maintenance and Support Prioritization Attachment attached hereto.

MAINTENANCE AND SUPPORT TERMS. Maintenance and support provided under this Contract shall be in accordance with the Maintenance and Support Agreement as set forth in Appendix G of this Contract. No changes to the Maintenance and Support Agreement terms and conditions may be made unless previously agreed to by Vendor and DIR.