Error Correction Services Sample Clauses

Error Correction Services. Company shall use reasonable efforts to correct any defects or errors found in the Software on the following basis: 3.3.1. If Customer discovers that a Maintained Release fails to substantially comply with the Specifications, Customer shall promptly submit a problem report via Company's online problem tracking system. The problem report must be in English and contain sufficient information to describe the nature of the defect or error and its impact on Customer's operations so as to enable Company to classify the defect or error. 3.3.2. Upon Company's request, Customer shall provide any additional detail, information, or data and/or perform tests on the Software in order to identify the defect or error. 3.3.3. Upon Company's correction of such defect or error, Company shall deliver to Customer the corrected version of the object code of the Maintained Release in machine readable form. 3.3.4. Company shall provide Customer with all such assistance, including, without limitation, site visits (to be charged at Company's then-current rate) as may be reasonably required by Customer to enable Customer to implement and use the corrected version of the Maintained Release. 3.3.5. Company shall be under no obligation to correct defects or errors to the extent caused by: (a) any failure by Customer to comply with its obligations under the Agreement; (b) use of the Software in a manner that was not intended or contemplated by the Software Documentation, or other misuse or abuse of the Software; (c) use of the Maintained Releases on or with computer equipment or programs that have not been approved or designated for use with the Maintained Releases in the Specifications; (d) any fault in the Equipment or database, or in any programs not supplied by Company and used in conjunction with the Maintained Releases; (e) incorrect use of the Software or operator error; (f) any defects or errors that, in the reasonable opinion of Company, result from any modifications to the Maintained Releases made by any person other than Company; (g) operation of the Software outside Company's recommended applicable operating procedures, requirements and environmental specifications as specified in the Software Documentation; or (h) accident, neglect, hazard or misuse, natural calamity, failure or fluctuation of electrical power or environmental conditions. 3.3.6. Customer shall grant Company access to Customer's facilities as reasonably necessary to allow Company to render the services desc...

Error Correction Services. With respect to any Errors in the Software which are reported by User and which are confirmed by Solution Provider, in the exercise of its reasonable judgment, Solution Provider will use its reasonable efforts to correct the Error, which may be effected by a reasonable workaround. Solution Provider shall promptly commence to confirm any reported Errors after receipt of a proper report of such suspected Error from User. Solution Provider may elect to correct the Error in the current available or in the next available commercially released version of the Software and the Resolution may require the User to implement an Upgrade and Enhancement to obtain the correction. Error Correction Services are not available for Retired Software.

Error Correction Services. During the term of this Support Agreement, Acroprint shall use commercially reasonable efforts to correct or provide a workaround to any error in the Software, which causes a substantial nonconformity to the applicable specifications. In addition, Acroprint shall use commercially reasonable efforts to provide an initial callback to Customer during business hours.

Error Correction Services. (1) During Regular Technical Support Hours, with respect to any Errors in the Supported Software which are reported by Licensee and which are confirmed by ▇▇▇▇▇▇, in the exercise of its reasonable judgment, Hyland will use its commercially reasonable efforts to correct the Error, which may be effected by a commercially reasonable workaround. ▇▇▇▇▇▇ shall promptly commence to confirm any reported Errors after receipt of a proper report of such suspected Error from Licensee. Hyland may elect to correct the Error in the current available or in the next available commercially released version of the Supported Software and require Licensee to implement an Upgrade and Enhancement to the version selected by ▇▇▇▇▇▇ in order to obtain the correction. (2) During any time outside of Regular Technical Support Hours, ▇▇▇▇▇▇ will receive and initially respond to reports of Errors in Supported Software by Licensee only to the extent that the Supported Software is inaccessible or the functionality of the Supported Software is substantially impaired, in either case in Licensee's production environment, and Licensee's business operations are materially adversely impacted by such circumstances. Reports of Errors outside of Regular Technical Support Hours will be made by calling ▇▇▇▇▇▇'▇ regular telephone support number and using ▇▇▇▇▇▇'▇ after hours paging system. ▇▇▇▇▇▇'▇ designated support engineer on call will contact Licensee regarding the problem within three (3) hours after the page. Licensee will not call outside of Regular Technical Support Hours for any other purpose or in any other circumstances. Hyland reserves the right to notify Licensee that it is making unauthorized use of Maintenance and Support outside of Regular Technical Support Hours and to terminate the provision thereof after such notice is given, unless Licensee pays ▇▇▇▇▇▇ for such continued after- hours Maintenance and Support at the rate of $187.50 per hour (with a minimum charge of one hour per call). Licensee shall be informed at the time of a call if such call is considered an unauthorized call and Licensee shall have the opportunity to terminate the call and delay Maintenance and Support until Regular Technical Support Hours on the next business day.

Error Correction Services. If IT&S or a Provider suspects that an error is preventing provision of any of the Services or that the Services are not being provided in compliance with HealthStream's obligations under this Agreement, IT&S or a Provider shall notify HealthStream of the suspected error or deficiency and HealthStream shall use commercially reasonable efforts to confirm such suspected error or deficiency and to correct such within a reasonable length of time. If the existence of an error or other deficiency cannot be confirmed by HealthStream, then HealthStream and IT&S shall collaborate to identify such error or deficiency. If the existence of an error is confirmed by HealthStream, HealthStream shall correct it as part of Support Services, but only to the extent that the obligation to correct such error shall be in conformity with Sections 6 (Warranty) and 12.6 (Force Majeure) of this Agreement. However, provided that, HealthStream is obligated to correct any defects addressed in items (a) through (e) of Section 6.1.6 regardless of whether HealthStream had knowledge of such defects. If the existence of a suspected error is determined to exist because of any condition attributable to IT&S or a Provider, IT&S agrees to pay HealthStream for its error confirmation and remedial services at HealthStream's prevailing hourly rate for HealthStream's personnel time, plus reimbursement for reasonable travel and living expenses incurred by HealthStream personnel in connection with such service. Any invoice for such expenses shall be supported by receipts. HealthStream will not initiate any remedial services for which IT&S is obligated to pay HealthStream until IT&S agrees to the scope and cost of such services.

Error Correction Services. Error Correction shall consist solely of the correction of Errors (as defined below) and the incorporation of such corrections into releases of the Licensed Technology. An "Error" shall mean a reproducible failure of the Licensed Technology to substantially conform to the then-current functional specifications of the Licensed Technology for the applicable platform. When requesting correction of Errors, VAR shall stipulate in writing the severity level it has associated with the Error using the following severity level guidelines: SEVERITY LEVEL 1 - EMERGENCY. The Licensed Technology cannot be used by an End-User to perform any useful work for which the VDP was intended.

Error Correction Services. In reporting any suspected Errors in Supported Software,-Licensee shall provide prompt notice of any Errors in Supported Software discovered by Licensee, or otherwise brought to the attention of Licensee, in accordance with ▇▇▇▇▇▇'▇ then current policies for reporting of Errors. ▇▇▇▇▇▇'▇ current policies require Licensee to report Errors by telephone using ▇▇▇▇▇▇'▇ regular technical support telephone line (▇▇▇-▇▇▇-▇▇▇▇) or by e-mail using ▇▇▇▇▇▇'▇ regular technical support e-mail address (▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇), except that outside of Regular Technical Support Hours all qualified suspected Errors must be reported by telephone. If requested by ▇▇▇▇▇▇, Licenseeagrees to provide written documentation of Errors to substantiate the Errors and to assist ▇▇▇▇▇▇ in the detection, confirmation and correction of such Errors.

Error Correction Services. With respect to any Errors in the Supported Software which are reported by Customer and which are confirmed by Hyland, in the exercise of its reasonable judgment, Hyland will use its commercially reasonable efforts to correct the Error, which may be effected by a commercially reasonable workaround. Hyland shall promptly commence to confirm any reported Errors after receipt of a proper report of such suspected Error from Customer. Hyland may elect to correct the Error in the current available or in the next available commercially released version of the Supported Software and the Resolution may require the Customer to implement an Upgrade and Enhancement to obtain the correction. Error Correction Services are not available for Retired Software.

Error Correction Services. (1) During Regular Technical Support Hours, with respect to any Errors in the Supported Software which are reported by Customer and which are confirmed by DataBank and/or developer, in the exercise of its reasonable judgment, DataBank and/or developer, will use its commercially reasonable efforts to correct the Error, which may be effected by a commercially reasonable workaround. DataBank shall promptly commence to confirm any reported Errors after receipt of a proper report of such suspected Error from Customer. DataBank and/or developer, may elect to correct the Error in the current available or in the next available commercially released version of the Supported Software and require Customer to implement an Upgrade and Enhancement to the version selected by DataBank and/or Developer in order to obtain the correction. Only a Certified Software Employee or, if applicable, Qualified Employee of Customer shall make a request or report on a matter requiring Error Correction Services under this Section 5.2(b). (2) Error Correction Services are not available for Extended Support Software or Retired Software.