Maintenance and Technical Support Services. If you purchased a maintenance and support plan ("M & S Plan"), GlobalSCAPE shall provide the support services at the level agreed by you and GlobalSCAPE and as defined in the GlobalSCAPE Maintenance and Support Guide accessible from ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support/eft.asp (the "Guide") as of the date of your acceptance of this Agreement. The term of the M & S Plan may vary and is specified on your invoice. To be eligible for maintenance and technical support services, the Server program as well as all associated add-on modules must be covered by an active maintenance and support plan.
Appears in 1 contract
Sources: End User License Agreement
Maintenance and Technical Support Services. If you purchased a maintenance and support plan ("M & S Plan"), GlobalSCAPE shall provide the support services at the level agreed by you and GlobalSCAPE and as defined in the GlobalSCAPE Plan Ahead Priority Maintenance and Support Guide page accessible from at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support/eft.asp (the "Guide") priority_support.asp as of the date of your acceptance of this Agreement. The term of the M & S Plan may vary and is specified on your invoice. To be eligible for maintenance and technical support services, the Server server program as well as all associated add-on modules must be covered by an active maintenance and support plan.
Appears in 1 contract
Sources: End User License Agreement