MAINTENANCE SERVICE LEVELS Sample Clauses

The Maintenance Service Levels clause defines the standards and expectations for the quality and timeliness of maintenance services provided under an agreement. It typically outlines specific response and resolution times for addressing maintenance requests, as well as performance metrics such as uptime guarantees or scheduled maintenance windows. By establishing clear benchmarks for service delivery, this clause ensures that both parties understand their obligations and helps prevent disputes over the adequacy or timeliness of maintenance work.
MAINTENANCE SERVICE LEVELS a. Staffing b. Help Desk c. Planned Maintenance
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MAINTENANCE SERVICE LEVELS. Maintenance Services are available in three different packages: Bronze, Silver and Gold. Each Maintenance Service package grants a different level of service, as specified below.
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MAINTENANCE SERVICE LEVELS. The following tables identify the performance standards and service levels expected for a range of tasks completed by the Open Space Operations team. Where a service must be undertaken in a stated number of days, the stated number of days are working days and exclude Saturdays, Sundays and public holidays. Priority intervention (situations where defects pose an immediate public safety risk) shall require the Open Space Operations Team to respond as quickly as possible with make safe measures within 24 hours. This is reflected in response times in the tables below. a. Pruning of Trees and Shrubs Performance Standards Performance Requirements Asset Intervention Level Response Time b. Garden Maintenance Performance Standards Performance Requirements
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MAINTENANCE SERVICE LEVELS. 1. Licensor will respond by telephone or e-mail within twenty-four (24) hours, Saturdays, Sundays, and Statutory Holidays ex- cepted, to any defect reported by Licensee. Said response shall include an analysis of the defect and the remedy or, if a remedy is not yet available, an initial analysis of the defect and a reasonable estimate of when a remedy will be available. I. Exhibits to this agreement, will not contain additional terms and conditions outside of DIR Contract DIR-TSO-4314 and this agreement. In case of conflict between documents the DIR Contract DIR-TSO-4314, plus the written agreement will prevail. II. Additional Services shall be handled in accordance with customer’s internal policies and procedures for amendment and/or change process and associated fees shall be handled in accordance with Appendix C, Pricing Index and will be governed by a SOW.
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MAINTENANCE SERVICE LEVELS. 1. Licensor will respond by e-mail within one (1) Working Day to any program or software environment defect re- ported by Licensee. Said response shall include an analysis of the defect and the remedy or, if a remedy is not yet available, an initial analysis of the defect and a reasonable estimate of when a remedy will be available; 2. Licensor will respond by e-mail within one (1) Working Day, to any operating questions reported by Licensee; 3. Licensor may provide on-site maintenance and support. All accommodation, food and travel costs of the Licen- sor technicians will be charged to Licensee. On-site maintenance or support out of the area of ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇, ▇▇▇▇▇▇ only will be performed after written authorization of the Licensee.
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Related to MAINTENANCE SERVICE LEVELS

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.