Common use of Maintenance Windows for SAP Cloud Services Clause in Contracts

Maintenance Windows for SAP Cloud Services. SAP can use the following maintenance windows for Scheduled Downtimes as listed below. Where “Local Time” is referenced, this refers to the location of the data center where the SAP Cloud Service is hosted. SAP will provide Customer reasonable notice without undue delay of any major upgrades or emergency maintenance to the Cloud Services. Regular Maintenance Windows Weekly Friday 5:00 p.m. to 7:00 p.m. Pacific U.S. Time Major Upgrades Up to 12 times per year from Friday 5:00 p.m. to Saturday 12:00 a.m. Pacific U.S. Time Maintenance Windows Regular Maintenance Windows Weekly Tuesdays for no more than 2 hours from 11:00 p.m. to 3:00 a.m. Local Time, and at any time upon 5 days’ notice from SAP for up to 4 hours. Major Upgrades None Regular Maintenance Windows Saturday, 8:00 a.m. to Saturday, 8:00 p.m. Pacific U.S. Time SAP reserves the right to extend or change the times of the Regular Maintenance Window for SAP Ariba Cloud Services, subject to customer rights contained in the GTC. Notwithstanding Section 3.2 of this Service Level Agreement, SAP will use commercially reasonable efforts to notify Customers at least 72 hours prior to the occurrence of Scheduled Downtime for SAP Ariba Cloud Services.

Maintenance Windows for SAP Cloud Services. SAP can use the following maintenance windows for Scheduled Downtimes as listed below. Where “Local Time” is referenced, this refers to the location of the data center where the SAP Cloud Service is hosted. SAP will provide Customer reasonable notice without undue delay of any major upgrades or emergency maintenance to the Cloud Services. Regular Maintenance Windows Weekly Friday 5:00 p.m. to 7:00 p.m. Pacific U.S. Time Major Upgrades Up to 12 times per year from Friday 5:00 p.m. to Saturday 12:00 1012:00 a.m. Pacific U.S. Time Maintenance Windows Regular Maintenance Windows Weekly Tuesdays for no more than 2 hours from 11:00 p.m. to 3:00 a.m. Local Time, and at any time upon 5 days’ notice from SAP for up to 4 hours. Major Upgrades None Regular Maintenance Windows Saturday, 8:00 a.m. to Saturday, 8:00 p.m. Pacific U.S. Time SAP reserves the right to extend or change the times of the Regular Maintenance Window for SAP Ariba Cloud Services, subject to customer rights contained in the GTC. Notwithstanding Section 3.2 of this Service Level Agreement, SAP will use commercially reasonable efforts to notify Customers at least 72 hours prior to the occurrence of Scheduled Downtime for SAP Ariba Cloud Services.

Maintenance Windows for SAP Cloud Services. SAP can use the following maintenance windows for Scheduled Downtimes as listed below. Where “Local Time” is referenced, this refers to the location of the data center where the SAP Cloud Service is hosted. SAP will provide Customer reasonable notice without undue delay of any major upgrades or emergency maintenance to the Cloud Services. Regular Maintenance Windows Weekly Friday 5:00 p.m. to 7:00 p.m. Pacific U.S. USA Time Major Upgrades Up to 12 times per year from Friday 5:00 p.m. to Saturday 12:00 a.m. Friday 10 mid- night Pacific U.S. USA Time Maintenance Windows Regular Maintenance Windows Weekly Tuesdays for no more than 2 hours from 11:00 11: 00 p.m. to 3:00 a.m. Local Time, and at any time upon 5 days’ notice from SAP for up to 4 hours. Major Upgrades None Regular Maintenance Windows Weekly, Sunday 4:00 a.m. to Sunday 6:00 a.m. Local Time. Major Upgrades Friday 10:00 p.m. to Monday 3:00 a.m. Local Time once per quarter. SAP will inform Customer reasonably in advance about planned major upgrade scheduling. Regular Maintenance Windows Saturday, 8:00 a.m. to Saturday, 8:00 p.m. Pacific U.S. Time SAP reserves the right to extend or change the times of the Regular Maintenance Window for SAP Ariba Cloud Services, subject to customer rights contained in the GTC. .. Notwithstanding Section 3.2 of this Service Level Agreement, SAP will use commercially reasonable efforts to notify Customers at least 72 hours prior to the occurrence of Scheduled Downtime for SAP Ariba Cloud Services.