Common use of Major Defects Clause in Contracts

Major Defects. In the event that Client notifies EPI-USE Systems of a Major Defect, EPI-USE Systems shall acknowledge such notification within twenty-four (24) hours during Support Hours. EPI-USE Systems shall investigate the Major Defect and shall, in its sole reasonable discretion, determine if a fix is warranted prior to a scheduled release. If a fix is warranted, EPI-USE Systems will provide an update to the EPI-USE Systems Products that corrects any major defect or provide a work around. If a fix is not warranted and EPI-USE Systems has assigned the Major Defect to a target release, EPI-USE Systems shall communicate the target release and expected time frame to Client. (a) Major Defects can be logged as high priority tickets; (b) In order to resolve high priority tickets, Client must provide the Problem Solving Log to EPI-USE Systems.