Management Information Reports. Contractor shall: 1. Provide on a quarterly basis, reports to aid management in evaluating the effectiveness of the EAP as an Employee Benefit and a Management tool. Reports are to include the following: • Quarterly, YTD and annual program utilization including: ⮚ the number of unique callers to the EAP line (or to the EAP office location) ⮚ the total number of referrals including break down by type of case ⮚ the total number of face-to-face counseling visits, ⮚ the number of telephone assessments, ⮚ the number and type of EAP cases resolved within the EAP, ⮚ the number and type of EAP callers referred directly to Behavioral Health treatment under their medical plan benefits, ⮚ the total number and title of training sessions provided and attendance, ⮚ the total number of CISD hours or sessions provided, ⮚ the total number and type of web-hits • Total number of EAP sessions given during the period • Client breakdown by primary problem, including table and change since last period • Client breakdown by age, group, and sex, including change since last period • Client breakdown by referral type, including change since last period • Supervisory referral, breakdown by problem type, including change since last period • Client breakdown by agency • Status of closed cases • Promotional activities • CISD’s performed during the reporting period. Docusign Envelope ID: 589EFEA4-C448-4FC7-A588-84111CBB9CF4 2. Contractor shall additionally provide the following: • Quarterly program summary showing number of new cases • Annual program summary letter and promotion plan for the upcoming year
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Management Information Reports. Contractor shall:
1. Provide on a quarterly basis, reports to aid management in evaluating the effectiveness of the EAP as an Employee Benefit and a Management tool. Reports are to include the following: • Quarterly, YTD and annual program utilization including: ⮚ the number of unique callers to the EAP line (or to the EAP office location) ⮚ the total number of referrals including break down breakdown by type of case case, ⮚ the total number of face-to-face counseling visits, ⮚ the number of telephone assessments, ⮚ the number and type of EAP cases resolved within the EAP, ⮚ the number and type of EAP callers referred directly to Behavioral Health treatment under their medical plan benefits, ⮚ the total number and title of training sessions provided and attendance, ⮚ the total number of CISD hours or sessions provided, ⮚ the total number and type of web-hits • Total number of EAP sessions given during the period • Client breakdown by primary problem, including table and change since last period • Client breakdown by age, group, and sex, including change since last period • Client breakdown by referral type, including change since last period • Supervisory referral, breakdown by problem type, including change since last period • Client breakdown by agency • Status of closed cases • Promotional activities • CISD’s performed during the reporting period. Docusign Envelope ID: 589EFEA4-C448-4FC7-A588-84111CBB9CF4.
2. Contractor shall additionally provide the following: • Quarterly program summary showing number of new cases • Annual program summary letter and promotion plan for the upcoming year
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