Managing the Claimant Experience Please describe Clause Samples

Managing the Claimant Experience Please describe. How you will evaluate and monitor the quality of the Supervised Jobsearch Pilots to ensure that it meets the needs of individual claimants and meets the minimum service levels; What procedures will be in place for handling complaints as well as feedback from claimants of their experiences on the pilot; and How you will act on any findings. Supplementary guidance on evaluation - 1.3 Managing the Claimant Experience Areas the Authority will consider will include the following: Does the response; Describes effective proposals to manage and monitor the quality of delivery to ensure it meets the minimum service levels. Demonstrate a clear focus on meeting claimant’s needs in delivery ? Describe highly effective systems to evaluate and monitor the Supervised Jobsearch Pilots ? Provide procedures for feedback and complaint handling, including the Independent Case Examiner Process, and robust detail on how this information will be used to improve customer experience. Present your response at the top of a new page, within these preset margins in Arial font size 12 up to 5 sides of A4, excluding the question text and these instructions.
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