Mean Time to Respond. “Mean Time to Respond” is the average time required for Company to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.
Appears in 2 contracts
Sources: Telecommunications License Agreement, Telecommunications License Agreement
Mean Time to Respond. “Mean Time to Respond” is the average time required for Company Provider to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from CompanyProvider’s receipt of notice of such failure.
Appears in 1 contract
Sources: Terms and Conditions of Service