Mean Time to Respond. Monthly average of the time taken for VTSL to initially respond via phone or email to a service impacting Trouble Ticket logged by a customer.
Appears in 2 contracts
Sources: Service Level Agreement, Terms and Conditions
Mean Time to Respond. Monthly average of the time taken for VTSL to initially respond via phone or email to a service impacting Trouble Ticket logged by a customer.
Appears in 2 contracts
Sources: Service Level Agreement, Terms and Conditions