Common use of Measurement and Reporting Clause in Contracts

Measurement and Reporting. The Contractor shall measure its performance against the SLRs in accordance with the methodologies specified in Exhibit C, Statement of Work and Exhibit E, Service Level Requirements and shall provide a detailed, comprehensive report of its performance against the SLRs during each applicable reporting period ("SLR Reports") by the tenth (10th) business day following the end of the applicable reporting period. For continuing failures that occur in consecutive measurement intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLRs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLRs shall cover the results of SLR performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLRs as per the applicable Measurement Interval. Any failure by DSHS to analyze and enforce SLRs shall not be deemed a waiver of such performance standards. In the case where one or more SLRs are not able to be validated as contemplated by this Section, the parties will negotiate in good faith to establish meaningful SLR(s) to replace such SLR(s).

Measurement and Reporting. The Contractor shall measure its performance against the SLRs in accordance with the methodologies specified in the Appendices attached to Exhibit C, Statement of Work and Exhibit E, Service Level Requirements and shall provide a detailed, comprehensive report of its performance against the SLRs during each applicable reporting period ("SLR Reports") by the tenth (10th) business day following the end of the applicable reporting period. For continuing failures that occur in consecutive measurement intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLRs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLRs shall cover the results of SLR performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLRs as per the applicable Measurement Interval. Any failure by DSHS to analyze and enforce SLRs shall not be deemed a waiver of such performance standards. In the case where one or more SLRs are not able to be validated as contemplated by this Section, the parties will negotiate in good faith to establish meaningful SLR(s) to replace such SLR(s).

Measurement and Reporting. The Contractor shall measure its performance against the SLRs in accordance with the methodologies specified in Exhibit C, Statement of Work the Appendices attached to Attachment 01 – SOW_SLR_Pricing_BHD and Exhibit E, Service Level Requirements Attachment 02 – Measurement Charter and shall provide a detailed, comprehensive report of its performance against the SLRs during each applicable reporting period ("SLR Reports") by the tenth (10th) business day Business Day following the end of the applicable reporting period. The format for such SLR Reports shall be determined in accordance with Section 2.9 of Attachment 02. For continuing failures that occur in consecutive measurement intervals Measurement Intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLRs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLRs shall cover the results of SLR performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLRs as per the applicable Measurement Interval. Any DSHS's failure by DSHS to analyze and enforce SLRs shall not be deemed a waiver of such performance standards. In the case where one or more SLRs are not able to be validated as contemplated by this Section, the parties Parties will negotiate in good faith to establish meaningful SLR(s) to replace such SLR(s).

Measurement and Reporting. The Contractor shall measure its performance against the SLRs SLAs in accordance with the methodologies specified in Exhibit C, Statement of Work and Exhibit EX, Service Level Requirements Agreement and shall provide a detailed, comprehensive report of its performance against the SLRs SLAs during each applicable reporting period ("SLR SLA Reports") by the tenth (10th) business day following the end of the applicable reporting period. For continuing failures that occur in consecutive measurement intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLRs SLAs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLRs SLAs shall cover the results of SLR SLA performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLRs SLAs as per the applicable Measurement Interval. Any failure by DSHS to analyze and enforce SLRs SLAs shall not be deemed a waiver of such performance standards. In the case where one or more SLRs SLAs are not able to be validated as contemplated by this Section, the parties will negotiate in good faith to establish meaningful SLR(sSLA(s) to replace such SLR(sSLA(s).