Common use of Measurement Process Clause in Contracts

Measurement Process. 3.3.1 Downtime is measured on an individual sites basis and is taken as the period from when the client reports the possible downtime to the system being useable again. 3.3.2 Downtime does not include: A scheduled outages the client is informed of by email. B third party outages affecting the system including hardware and network outages. C any downtime where a workaround is provided. 3.3.3 Downtime is when the system is unusable and does not relate to functionality or performances. 3.3.4 The Services will be measured annually (on a calendar year basis) by calculating the percentage of the total hours the Services were available (Actual Uptime) compared to the total hours the Services were scheduled to be available (Scheduled Uptime) according to the usage requirements of the Customer.