Common use of Measuring Performance Clause in Contracts

Measuring Performance. ‌ a. Performance shall be measured as per timeline and thresholds provided in Schedule 12 for each indicator. b. Indicator performance results shall be reviewed in the quarterly review meetings and reasons for variances, if any, shall be presented by the Third-Party Administrator / Implementation Support Agency. c. All penalties imposed by the SHA on the TPA / ISA shall have to be paid by the TPA / ISA within 30 days of receipt of such notice. d. Penalty Notice shall be shared with the ISA in each quarter and calculation of penalties shall be as detailed in Schedule 12 e. If the TPA wishes to contest the penalty levied by the SHA, it may represent to the SHA along with the necessary documentary proof within 7 working days of the receipt of the notice f. ▇▇▇ may examine the evidence and facts and arrive at final penalty amount / decision and shall convey the same to TPA within 15 working days. g. In the event of delay due to IT system downtime, KPI penalties shall not be applicable. Such delay / downtime should be communicated to SHA and concurrence taken. Issues raised at the time of fee processing will not be accepted. h. Based on the review, the SHA shall have the right to issue rectification orders demanding the performance to be brought up to the levels desired as per the AB PM-▇▇▇ – KASP Guidelines. All such rectifications shall be undertaken by the TPA/ISA within 30 days of the date of issue of such Rectification Order unless stated otherwise in such Order(s). i. At the end of the rectification period, the TPA/ISA shall submit an Action Taken Report with evidence of rectifications done to the SHA. j. If the SHA is not satisfied with the Action Taken Report, it shall call for a follow up meeting with the TPA/ISA and shall have the right to take appropriate actions within the overall provisions of the Implementation Support Contract between the SHA and the TPA/ISA.

Measuring Performance. ‌ a. Performance shall be measured as per timeline and thresholds threshold provided in Schedule 12 for each indicator12. b. Indicator performance results shall be reviewed in the quarterly review meetings and reasons for variances, if any, shall be presented by the Third-Party Administrator / Implementation Support AgencyISA. c. All ISAs shall pay SHA all penalties imposed by the SHA in line with KPIs mentioned in Schedule 12 on the TPA / ISA shall have to be paid by the TPA / ISA within 30 15 days of receipt of such noticePenalty Notice from SHA. SHA shall ensure that Penalty Notice contains all the details regarding penalties being imposed. d. Penalty Notice shall be shared with the ISA in each quarter and calculation of penalties shall be as detailed in Schedule 12. e. If the TPA ISA wishes to contest the penalty levied by the SHA▇▇▇, it may represent to the SHA along with the documentary necessary documentary proof within 7 working days of the receipt of the notice. f. ▇▇▇ may examine the evidence and facts and arrive at final penalty amount / amount/decision and shall convey the same to TPA within 15 working ISA withing 7 days. g. In the event of delay due to IT system downtime, KPI penalties shall not be applicable. Such delay / downtime should be communicated to SHA and concurrence taken. Issues raised at the time of fee processing will not be accepted. h. Based on the reviewAlong with monitoring of KPIs, the SHA shall have the right to may issue rectification orders demanding the performance to be brought up to the levels desired as per the AB PM-▇▇▇ – KASP GuidelinesISA. All such rectifications shall be undertaken by the TPA/ISA within 30 days of the date of issue of such Rectification Order unless stated otherwise in such Order(s). i. At the end of the rectification period, the TPA/ISA shall submit an Action Taken Report with evidence evidences of rectifications done to the SHA. j. If the SHA is not satisfied with the Action Taken Report, it shall call for a follow up meeting with the TPA/ISA and shall have the right to take appropriate actions within the overall provisions of the Implementation Support Contract between the SHA and the TPA/ISA.