Member Grievance Resolution Clause Samples

The Member Grievance Resolution clause establishes a formal process for addressing and resolving complaints or disputes raised by members within an organization or association. Typically, this clause outlines the steps members must follow to submit a grievance, such as providing written notice and participating in mediation or review by a designated committee. Its core function is to ensure that member concerns are handled fairly and efficiently, promoting transparency and minimizing the risk of unresolved conflicts escalating within the group.
Member Grievance Resolution. PROVIDER shall cooperate with ▇▇▇▇▇ in the investigation of any complaint regarding the materials or services provided by PROVIDER. The cost of providing replacement services or materials to satisfy any reasonable Member complaint shall be borne by PROVIDER if the grievance is determined to be the result of improper execution of services on the part of PROVIDER or if materials are not functioning in the manner prescribed by the Participating Provider(s) and/or the professional staff.
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Member Grievance Resolution. PROVIDER shall notify IEHP and Health Access immediately, upon knowledge of a complaint by a Member. PROVIDER agrees to cooperate with IEHP and Health Access in resolving Member grievances and agrees to participate in the grievance review procedures of IEHP and Health Access. PROVIDER and PROVIDER’s staff shall comply with all final determinations of IEHP and Health Access’s grievance procedures, peer reviews and QM and UM Programs. At no time shall a Member’s medical condition be permitted to deteriorate because of delay in provision of care that PROVIDER disputes. Fiscal and administrative concerns shall not influence the independence of the medical decision-making process to resolve any medical disputes between Member and provider of service.
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Related to Member Grievance Resolution

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Grievance Mediation Nothing in this Article precludes the Parties from mutually agreeing to grievance mediation during any stage of the grievance procedure. The agreement shall be made in writing and stipulate the name of the person and the time line for grievance mediation to occur.

  • Formal Grievance Procedure 1. In the event that a complaint cannot be resolved informally, the parties shall pursue the first step in the formal grievance procedure before making any application for arbitration, unless the College and the AAUP agree in writing to alter the procedure or waive one or more of the steps by proceeding directly to arbitration. 2. Upon written request of the AAUP Contract Compliance Officer, the College shall submit any requested documents in its possession which may be necessary for investigation of the grievance. The College shall deliver such documents as soon as is reasonably possible, but no later than seven (7) days after receipt of a written request. 3. Internal Steps in the Procedure a. Step One: The Director of Human Resources (1) Within thirty (30) days of when the AAUP learns of, or in the exercise of reasonable diligence should have learned of, an alleged violation of the provisions of this Agreement, the AAUP shall submit to the Director of Human Resources a completed Faculty Grievance Form or a dated, signed, written description of the grievance, clearly labeled "grievance" containing substantially the same information as provided for on the Faculty Grievance Form. (2) Within eight (8) days of receipt of the written grievance, the Director of Human Resources shall convene a meeting to discuss the grievance. Such meeting shall include the grievant(s) and/or the designated representative(s) of the AAUP and shall be scheduled at a time which is mutually convenient to the parties. (3) The Director of Human Resources shall attempt to determine the facts pertaining to the grievance and shall notify the grievant and the AAUP in writing of his/her decision within eight (8) days in a Grievance Disposition Form or in a document containing substantially the same information as contained in a Grievance Disposition Form, which shall include written details of the reasons which support the decision. (4) Within eight (8) days after receipt of the disposition of the Director of Human Resources, the AAUP may appeal the decision in writing to the College Grievance Officer, by submitting a Grievance Disposition Reaction Form or a document containing substantially the same information as contained in a Grievance Disposition Reaction Form. (5) By agreement, the parties may decide to advance the grievance to step two of the procedure, or to appeal directly to arbitration at step D(4) of this article.

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.