Member Handbook and Initial New Member Materials Clause Samples

Member Handbook and Initial New Member Materials. The Contractor agrees to use the State Developed Model Member Handbook and make it available to all new and existing members. An electronic copy of the Handbook is to be included on the Contractor’s member website and available for viewing and downloading. Electronic copies of the handbook and initial new member material must be:  In a format that is readily accessible;  Located on the Contractor’s website that is prominent and readily accessible;  Provided in an electronic form which can be electronically retained and printed;  Be consistent with content and language requirements; and  The Contractor must notify the enrollee that the information is available in paper form without charge upon request; and the Contractor must provide, upon request, information in paper form within five (5) business days. Additionally, members may request an alternate version (paper, audio or specific language) by contacting the Contractor’s member services department. The Contractor agrees to publish a new or revised member handbook within three (3) months of the effective date of this contract, and to update the handbook thereafter when there are material changes needed as determined by EOHHS. The Contractor will review all their member materials on an annual basis for any needed revisions. Written material must use easily understood language and format. All written material must be written at no higher than a sixth-grade level. Written material must be available in alternative formats (audio, larger print, alternate languages) and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited or have limited reading proficiency or require materials in alternate languages. All enrollees must be informed that information is available in alternative formats and how to access those formats. Alternative media will not substitute for the above requirement to provide members with a written member handbook when requested. Contractors are required to provide newly enrolled members a “new member packet” when requested for those members with special needs an alternative format will be offered.
View SourceView Similar (38)
Member Handbook and Initial New Member Materials 
View SourceView Similar (12)

Related to Member Handbook and Initial New Member Materials

  • Training Materials Training Materials will be provided for each student. Training Materials may be used only for either (i) the individual student’s reference during Boeing provided training and for review thereafter or (ii) Customer’s provision of training to individuals directly employed by the Customer.

  • Membership Information 4.3.1 The District shall take all reasonable steps to safeguard the privacy of CSEA members' personal information, including, but not limited to members Social Security Numbers, personal addresses, personal phone number, personal cellular phone number, and status as a union member. 4.3.2 District shall only post on the public portion of its website work email addresses for employees whom the public needs to contact.

  • Customer Materials Subject to Section 4(a), all right, title and interest (including all Intellectual Property Rights) in and to the Customer Materials are owned by Customer or Customer’s suppliers.

  • Intercept and Referral Announcements 6.1 When a Customer changes its service provider from Verizon to VarTec, or from VarTec to Verizon, and does not retain its original telephone number, the Party formerly providing service to such Customer shall provide a referral announcement (“Referral Announcement”) on the abandoned telephone number which provides the Customer’s new number or other appropriate information, to the extent known to the Party formerly providing service. Notwithstanding the foregoing, a Party shall not be obligated under this Section to provide a Referral Announcement if the Customer owes the Party unpaid overdue amounts or the Customer requests that no Referral Announcement be provided. 6.2 Referral Announcements shall be provided, in the case of business Customers, for a period of not less than one hundred and twenty (120) days after the date the Customer changes its telephone number, and, in the case of residential Customers, not less than thirty (30) days after the date the Customer changes its telephone number; provided that if a longer time period is required by Applicable Law, such longer time period shall apply. Except as otherwise provided by Applicable Law, the period for a referral may be shortened by the Party formerly providing service if a number shortage condition requires reassignment of the telephone number. 6.3 This referral announcement will be provided by each Party at no charge to the other Party; provided that the Party formerly providing service may bill the Customer its standard Tariff charge, if any, for the referral announcement.