Methods for referral. The primary principle of the referral system is to provide integrated and seamless delivery of services to workers, job seekers, and employers. To facilitate such a system, Partners will agree to: Familiarize themselves with the basic eligibility and participation requirements of all BWPO programs, as well as with the available services and benefits offered. Review materials summarizing BWPO program requirements and make them available for Partners and customers. D evelop and utilize intake, eligibility determination, assessment, and registration processes. Provide substantive referrals to customers who are eligible for supplemental and complementary services and benefits under partner programs. Regularly evaluate ways to improve the referral process, including the use of customer satisfaction surveys. Commit to robust and ongoing communication required for an effective referral process, and to actively follow up on the results of referrals.
Appears in 1 contract
Sources: Memorandum of Understanding (Mou)
Methods for referral. The primary principle of the referral system is to provide integrated and seamless delivery of services to workers, job seekers, and employers. To facilitate such a system, Partners will agree to: Familiarize F amiliarize themselves with the basic eligibility and participation requirements of all BWPO programs, as well as with the available services and benefits offered. Review materials summarizing BWPO program requirements and make them available for Partners and customers. D evelop Develop and utilize intake, eligibility determination, assessment, and registration processes. Provide substantive referrals to customers who are eligible for supplemental and complementary services and benefits under partner programs. Regularly evaluate ways to improve the referral process, including the use of customer satisfaction surveys. Commit to robust and ongoing communication required for an effective referral process, and to actively follow up on the results of referrals.
Appears in 1 contract
Sources: Memorandum of Understanding (Mou)