Common use of Minimum Staffing Requirements Clause in Contracts

Minimum Staffing Requirements. a. The 988 Crisis Call centers must hire and train qualified staff or Crisis Intervention Specialists (CIS) in adequate levels to answer a minimum of (1) 90% of all calls within 20 seconds during the first year of operation starting from July 16th, 2022, and (2) 95% answered within 20 seconds in subsequent years of operation. (3) Qualification of staff is defined by American Association of Suicidology, National Suicide Prevention Lifeline, and Oregon Health Authority. b. Crisis Intervention Specialists, at a minimum, must have i. a bachelor’s degree in social work, behavioral health sciences field or

Minimum Staffing Requirements. a. The 988 Crisis Call centers must hire and train qualified staff or Crisis Intervention Specialists (CIS) in adequate levels to answer a minimum of (1) 90% of all calls contacts (calls, texts, and chats) within 20 seconds during the first year of operation starting from July 16th, 2022, and (2) 95% answered within 20 seconds in subsequent years of operation. (3) Qualification of staff is defined by American Association of Suicidology, National Suicide Prevention Lifeline, and Oregon Health Authority. b. Crisis Intervention Specialists, at a minimum, must have i. a bachelor’s degree in social work, behavioral health sciences field or