Modifications to Service Levels Sample Clauses

Modifications to Service Levels a) The parties mutually acknowledge and agree that this SLA and any particular Service Level may also be amended during the Term of the corresponding Service Addendum in order to, among others (i) add, delete or modify Service Levels, and Conditions Precedent and Excused Performance Problems; and/or (ii) ensure a fair, accurate, and consistent measurement of EVERTEC’s performance hereunder. Any such changes will be established in good faith by mutual agreement of the parties and will be documented in a written amendment to this SLA and the corresponding Service Addendum, as applicable. b) In the event that (i) any applicable hardware, software or function used by EVERTEC to provide the Services is replaced with comparable hardware, software or function during the Term of the corresponding Service; (ii) COMPANY requests changes to such hardware software or function (including adding any new functions); (iii) the manner in which the Services are performed or provided be subject to material changes, including without limitation, the volume of Services required by COMPANY; or (iv) new Service Levels be established for new or existing services, then any corresponding Service Levels may be subject to test and trial periods to ensure their adequacy. The test and probation periods for replacement/modified hardware, software or function will be performed during the initial sixty (60) days of operation of such replacement/modified hardware, software or function. Any new Service Levels will be established at a level intended to achieve performance at least the same as or better than the performance under any previous Service Level associated with the replaced/modified hardware, software or function. c) The duration of any test or trial periods will be determined by the parties. During any such test or trial period, the remedies set forth in this SLA and in any Service Addendum will be placed on hold until such time as the test or trial periods have ended.
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Modifications to Service Levels. The parties shall utilize the necessary measurement and monitoring tools and procedures required to measure and report Service Levels for mutually agreed Services as set forth on the applicable Service Schedule. On a quarterly basis, the parties shall meet to discuss and evaluate the actual performance of the mutually agreed Services against such Service Levels.
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Modifications to Service Levels. The Parties will cooperate to identify additional Service Levels in furtherance of the objective of having a comprehensive set of Service Levels that provide a fair, accurate, and consistent
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Related to Modifications to Service Levels

  • Modifications to service This Auction Site reserves the right to modify or discontinue the Service with or without notice to user. This Auction Site shall not be liable to users or any third party should this Auction Site exercise its right to modify or discontinue the Service.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Changes to Services The Parties acknowledge and agree that there will be changes to the scope of the Services during the Contract Period. The Customer may amend the Stories that are comprised within the Minimum Marketable Features of a Release at any time during the Release at no additional charge and without adopting the Change Control Procedure set out in Clause 28 above provided that: the Customer shall not be entitled to make any changes to the Stories that form the subject of a Sprint following the mutual agreement by the Parties of the Sprint Plan for that Sprint; new Stories and/or changes to existing Stories may only be introduced if: existing Stories with an equivalent number of Story Points are removed; or existing Stories are reduced in size by the equivalent number of Story Points, such that the total number of Story Points for the Release remains constant throughout the Release. The Supplier shall consider any request by the Customer to increase the number of Story Points for a Release, and may, subject to the Change Control Procedure set out at Clause 28, agree to such request.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

  • Changes to Service We may, from time to time, modify the Service to reflect improvements and other changes and modifications to our network. In addition, we reserve the right to discontinue or limit Service as required to comply with or satisfy our obligations under applicable laws or regulations, including when changes to or interpretations of such laws and regulations have a material, adverse effect on the business, technical or economic feasibility of providing Service, as determined by us in our reasonable judgment.