MONITORING CALLS. The Supplier monitors and records calls relating to customer services and telemarketing. The Supplier does this for training purposes and to improve the quality of its customer services.
Appears in 14 contracts
Sources: Network Service Agreement, Network Service Agreement, Network Agreement
MONITORING CALLS. 6.1 The Supplier monitors and records calls relating to customer services and telemarketing. The Supplier does this for training purposes and to improve the quality of its customer services.
Appears in 2 contracts
Sources: Network & Rental Agreement, Network & Rental Agreement