Network Engineering. 2.1. Vendor agrees to provide network engineering to address operational and long-term planning issues. 2.2. Vendor shall continue to improve the network design in order to reduce risks to AOL, improve robustness, and enhance the price/performance of the transmission system. AOL shall be permitted to establish a route of last resort on the network. 2.3. Vendor shall maintain the facilities, equipment and software used to provide the Services so that they operate in accordance with their specifications (e.g., applicable vendor support release information), including (a) maintaining equipment in good operating condition, (b) undertaking repairs and preventive maintenance on equipment, including at a minimum in accordance with the applicable equipment manufacturer's recommendations, and (c) performing software maintenance, including at a minimum in accordance with the applicable software documentation and software vendor's recommendations. 2.4. Vendor agrees not to restrict traffic to and from AOL unless requested to do so by AOL or required to do so by court order or applicable law. Before restricting traffic as permitted under this Section, Vendor shall provide AOL with reasonable prior written notice of the timing, duration, scope and reasons for such restriction. 2.5. Vendor shall manage the backbone and interconnection points with other Internet providers and customers to minimize loss and delay of AOL traffic. Such management shall include creation of new interconnection points as required. 2.6. Vendor shall provide the Services via POPs whose geographical distribution and location has been agreed with AOL in advance and which, at a minimum, are dispersed according to the geographical distribution of the population in each particular territory.
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Sources: Telecommunications Services Agreement (America Online Latin America Inc), Telecommunications Services Agreement (America Online Latin America Inc)