Network Engineering. (a) Supplier will provide Network design and engineering functions as required to meet Gap business requirements, including planning; design; implementation planning; implementation; capacity and configuration management; optimization; efficiency tuning; Third Party Vendor coordination; ordering inclusive of preparing all required Gap Documentation and installing circuits and Equipment; conducting site surveys; and performing upgrades for Equipment. (b) Supplier will also provide engineering services as they relate to topology; performance; quality of service; projected traffic patterns; business process and drivers; administrative issues; and management process activities including Software as may be needed to perform the Services. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (c) Supplier’s responsibilities to provide such Network engineering functions include the following: (1) Monitoring and tuning the total Network within the scope of Service provided under the Agreement for efficiency and cost-effectiveness on an “end-to-end” basis; all bandwidth; developing, maintaining and adhering to configuration requirements; and coordinating with other Third Party Vendors. With respect to these requirements, Supplier is expected to work cooperatively with Third Party Vendors and Gap staff to facilitate effective communication and implementation of the services. (2) Providing technical resources to support the development of a clear, concise, strategic direction for the Network within the scope of the Services. (3) Providing Gap with Network engineering consultative services in response to authorized requests in support of business requirements. (4) Providing engineering support in developing the design criteria and standards. (5) Implementing and managing performance management and monitoring tools of adequate capacity and scale so that Network devices will be under management as appropriate. This monitoring will encompass those activities required to continuously evaluate the principal performance indicators of Network operation; verify Service Levels; identify actual and potential performance impacting issues; and to establish and report on trends. (6) Tuning and managing the Network to meet business requirements and Service Levels. In the event that Supplier does not have the necessary technology or services to meet Gap’s requirements with respect to particular modifications, enhancements or improvements in the services, Supplier will at its expense take a leadership role in assisting Gap in identifying Third Party Vendor products and/or services to accomplish Gap’s objectives. (7) Performing, on *, regular optimization analyses. Such analyses will be performed *, unless otherwise agreed in writing. Supplier will also optimize the Network in terms of cost effectiveness and efficiency to the extent possible, but without sacrificing performance or ability to meet the Service Levels. Supplier will hold briefings with Gap to review the optimization levels in greater detail and Gap will have the right to approve any changes to the Network. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.5 Gap/IBM Confidential and Proprietary Information Page 10 of 45 (8) Continually tracking and managing Network performance, including *, to the extent required to comply with the Service Levels, and will regularly report on such performance as described below. Supplier’s Network performance management responsibilities include: (A) Reviewing and reporting on the utilization and latency of infrastructure and transport to determine appropriate sizing and port speed given the topology of the Network usage patterns. (B) Evaluating principal performance indicators and verifying performance against Service Levels. (C) Identify actual and potential performance impacting problems in the Network. (D) Establishing and reporting on trends for decision making and planning of Network changes. (E) Analyzing performance data to evaluate the efficiency of the current design. (F) Using modeling where applicable to determine methods of improving the performance of the Network. (9) Employing * to control and contain traffic levels and secure sensitive applications and data. (10) Balancing deployment of Network capacity and quality of service controls as appropriate to meet business and user requirements. (11) Subject to Change Management procedures described in Section 5 (Change Management) of Exhibit A.2 (Cross Functional Services Statement of Work), using the data gathered from its performance management activities set forth to develop recommendations to optimize or improve the performance of the Network. (12) On * basis, managing the capacity of the Network to meet the Service Levels and respond to Gap’s operational requirements as they evolve. Such modifications will be subject to the Change Management procedure described in Section 5 (Change Management) of Exhibit A.2 (Cross Functional Services Statement of Work). Supplier’s Network capacity optimization responsibilities include: (A) Monitoring, measuring, and reporting on the physical capacity of the Network. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.5 Gap/IBM Confidential and Proprietary Information Page 11 of 45 (B) Upgrading, removing, or adding Network capacity as necessary to meet Gap’s requirements. (C) Participating in joint * capacity planning reviews during which Supplier will generate recommendations to Gap based on Network capacity and performance monitoring. (D) Identifying future Network loads and utilization that could impact performance on the Network. (E) Developing forecasts of Network growth and other changes in response to the projected business and operational needs of Gap. (F) Proposing to Gap for Gap Approval, changes to improve performance in anticipation of such future loads, including performance improvement expectations. (d) Developing implementation plans in support of Gap Approved business requirements.
Appears in 1 contract
Sources: Master Services Agreement (Gap Inc)
Network Engineering. (a) Supplier will provide Network design and engineering functions as required to meet Gap business requirements, including planning; design; implementation planning; implementation; capacity and configuration management; optimization; efficiency tuning; Third Party Vendor coordination; ordering inclusive of preparing all required Gap Documentation and installing circuits and Equipment; conducting site surveys; and performing upgrades for Equipment.
(b) Supplier will also provide engineering services as they relate to topology; performance; quality of service; projected traffic patterns; business process and drivers; administrative issues; and management process activities including Software as may be needed to perform the Services. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
(c) Supplier’s responsibilities to provide such Network engineering functions include the following:
(1) Monitoring and tuning the total Network within the scope of Service provided under the Agreement for efficiency and cost-effectiveness on an “end-to-end” basis; all bandwidth; developing, maintaining and adhering to configuration requirements; and coordinating with other Third Party Vendors. With respect to these requirements, Supplier is expected to work cooperatively with Third Party Vendors and Gap staff to facilitate effective communication and implementation of the services.
(2) Providing technical resources to support the development of a clear, concise, strategic direction for the Network within the scope of the Services.
(3) Providing Gap with Network engineering consultative services in response to authorized requests in support of business requirements.
(4) Providing engineering support in developing the design criteria and standards.
(5) Implementing and managing performance management and monitoring tools of adequate capacity and scale so that Network devices will be under management as appropriate. This monitoring will encompass those activities required to continuously evaluate the principal performance indicators of Network operation; verify Service Levels; identify actual and potential performance impacting issues; and to establish and report on trends.
(6) Tuning and managing the Network to meet business requirements and Service Levels. In the event that Supplier does not have the necessary technology or services to meet Gap’s requirements with respect to particular modifications, enhancements or improvements in the services, Supplier will at its expense take a leadership role in assisting Gap in identifying Third Party Vendor products and/or services to accomplish Gap’s objectives.
(7) Performing, on *, regular optimization analyses. Such analyses will be performed *, unless otherwise agreed in writing. Supplier will also optimize the Network in terms of cost effectiveness and efficiency to the extent possible, but without sacrificing performance or ability to meet the Service Levels. Supplier will hold briefings with Gap to review the optimization levels in greater detail and Gap will have the right to approve any changes to the Network. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.5 Gap/IBM Confidential and Proprietary Information Page 10 of 45.
(8) Continually tracking Supplier will continually track and managing manage Network performance, including *, to the extent required to comply with the Service Levels, and will regularly report on such performance as described below. Supplier’s Network performance management responsibilities include:
(A) Reviewing and reporting on the utilization and latency of infrastructure and transport to determine appropriate sizing and port speed given the topology of the Network usage patterns.
(B) Evaluating principal performance indicators and verifying performance against Service Levels.
(C) Identify actual and potential performance impacting problems in the Network.
(D) Establishing and reporting on trends for decision making and planning of Network changes.
(E) Analyzing performance data to evaluate the efficiency of the current design.
(F) Using modeling where applicable to determine methods of improving the performance of the Network.
(9) Employing * to control and contain traffic levels and secure sensitive applications and data.
(10) Balancing deployment of Network capacity and quality of service controls as appropriate to meet business and user requirements.
(11) Subject to Change Management procedures described in Section 5 (Change Management) of Exhibit A.2 (Cross Functional Services Statement of WorkServices), using Supplier will use the data gathered from its performance management activities set forth to develop recommendations to optimize or improve the performance of the Network.
(12) On * basis, managing Supplier will manage the capacity of the Network to meet the Service Levels and respond to Gap’s operational requirements as they evolve. Such modifications will be subject to the Change Management procedure described in Section 5 (Change Management) of Exhibit A.2 (Cross Functional Services Statement of WorkServices). Supplier’s Network capacity optimization responsibilities include:
(A) Monitoring, measuring, and reporting on the physical capacity of the Network. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.5 Gap/IBM Confidential and Proprietary Information Page 11 of 45.
(B) Upgrading, removing, or adding Network capacity as necessary to meet Gap’s requirements.
(C) Participating in joint * capacity planning reviews during which Supplier will generate recommendations to Gap based on Network capacity and performance monitoring.
(D) Identifying future Network loads and utilization that could impact performance on the Network.
(E) Developing forecasts of Network growth and other changes in response to the projected business and operational needs of Gap.
(F) Proposing Supplier will propose to Gap for Gap Approval, changes to improve performance in anticipation of such future loads, including performance improvement expectations.
(d) Conducting ad hoc performance sampling, as reasonably requested by Gap.
(e) Developing implementation plans in support of Gap Approved business requirements.
Appears in 1 contract
Sources: Master Services Agreement (Gap Inc)