Network Monitoring. 6.1. As part of the Services, Sprint provides Customer a trouble resolution team available to respond to Customer’s issues 24 hours a day, 365 days a year. Customer may elect to purchase additional monitoring and management services as described in Section 7 below. 6.2. Sprint will provide a trouble ticket number from Sprint's automated Trouble Reporting System (“TRS”) to Customer’s help desk that reports the trouble. For each trouble report, TRS will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Sprint will keep Customer’s representatives apprised of the status of service restoration actions.
Appears in 3 contracts
Sources: Sprintlink Atm Service Product Annex, Sprintlink Frame Relay Service Product Annex, Atm Over Peerless Ip Service Product Annex
Network Monitoring. 6.19.1. As part of the Services, Sprint provides Customer a trouble resolution team available to respond to Customer’s issues 24 hours a day, 365 days a year. Customer may elect to purchase additional monitoring and management services as described in Section 7 10 below.
6.29.2. Sprint will provide a trouble ticket number from Sprint's automated Trouble Reporting System (“TRS”) to Customer’s help desk that reports the trouble. For each trouble report, TRS will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Sprint will keep Customer’s representatives apprised of the status of service restoration actions.
Appears in 2 contracts
Sources: MPLS VPN Product Annex, Sprint Global MPLS VPN Product Annex
Network Monitoring. 6.1. As part of the Services, Sprint provides Customer a trouble resolution team available to respond to Customer’s issues 24 hours a day, 365 days a year. Customer may elect to purchase additional monitoring and management services as described in Section 7 below.
6.2. Sprint will provide a trouble ticket number from Sprint's automated Trouble Reporting System (“TRS”) to Customer’s help desk that reports the trouble. For each trouble report, TRS will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Sprint will keep Customer’s representatives apprised of the status of service restoration actions.
Appears in 2 contracts
Sources: MPLS VPN Service Agreement, MPLS VPN Service Agreement
Network Monitoring. 6.18.1. As part of the Services, Sprint provides Customer a trouble resolution team available to respond to Customer’s issues 24 hours a day, 365 days a year. Customer may elect to purchase additional monitoring and management services as described in Section 7 9 below.
6.28.2. Sprint will provide a trouble ticket number from Sprint's automated Trouble Reporting System (“TRS”) to Customer’s help desk that reports the trouble. For each trouble report, TRS will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Sprint will keep Customer’s representatives apprised of the status of service restoration actions.
Appears in 1 contract
Sources: Dedicated Internet Access Agreement
Network Monitoring. 6.17.1. As part of the Services, Sprint provides Customer a trouble resolution team available to respond to Customer’s issues 24 hours a day, 365 days a year. Customer may elect to purchase additional enhanced monitoring and management managed services as described in Section 7 8 below.
6.27.2. Sprint will provide a trouble ticket number from Sprint's automated Trouble Reporting System (“TRS”) to Customer’s help desk that reports the trouble. For each trouble report, TRS will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Sprint will keep Customer’s representatives apprised of the status of service restoration actions.
Appears in 1 contract
Sources: Carrier Ethernet Services Agreement
Network Monitoring. 6.17.1. As part of the Services, Sprint provides Customer a trouble resolution team available to respond to Customer’s issues 24 hours a day, 365 days a year. Customer may elect to purchase additional monitoring and management services as described in Section 7 below.
6.27.2. Sprint will provide a trouble ticket number from Sprint's automated Trouble Reporting System (“TRS”) to Customer’s help desk that reports the trouble. For each trouble report, TRS will maintain information about the trouble, the steps taken to resolve the trouble, and the final disposition of the trouble report. Sprint will keep Customer’s representatives apprised of the status of service restoration actions.
Appears in 1 contract
Sources: MPLS VPN Service Agreement