NG-911 System Availability. The Contractor will provide NG-911 system(s) that are available to users 24 hours a day, 7 days per week, 365 days per year including holidays and weekends. The Contractor will provide the PSAP or purchasing entity with NG-911 system availability of no less than 99.999%. The downtime resulting from external causes, including, but not limited to 911 network outages, acts of God, fire, PSAP or purchasing entity’s negligence will be excluded from downtime calculations.
Appears in 4 contracts
Sources: Statewide Price Agreement, Statewide Price Agreement, Statewide Price Agreement