No Running of Times. If, during the course of the Error Diagnosis or development of a solution, measures are necessary which do not fall within Exasol’s responsibility - e.g. provision of important additional information for a Qualified Error Report (e.g. log files), hardware repair work or restoration of back-ups - and if Exasol cannot proceed without such measures, then the time for the execution of those measures will not be included in the above defined Processing, Response and Solution times. Subject to Customer’s payment of the applicable annual Support Fees, if Customer is a licensee of an Exasol Extension supported by ▇▇▇▇▇▇, ▇▇▇▇▇▇ will provide a Response as described in Section 3.1 above. Updates for the Software will be provided when made available. No other sections in these Terms and Conditions apply to Exasol Extensions.
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Sources: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement
No Running of Times. If, during the course of the Error Diagnosis or development of a solution, measures are necessary which do not fall within Exasol’s responsibility - e.g. provision of important additional information for a Qualified Error Report (e.g. log files), hardware repair work or restoration of back-ups - and if Exasol cannot proceed without such measures, then the time for the execution of those measures will not be included in the above defined Processing, Response and Solution times. Subject to Customer’s payment of the applicable annual Support Fees, if Customer is a licensee of an Exasol Extension supported by ▇▇▇▇▇▇Exasol, ▇▇▇▇▇▇ Exasol will provide a Response as described in Section 3.1 above. Updates for the Software will be provided when made available. No other sections in these Terms and Conditions apply to Exasol Extensions.
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