No Trouble Found Clause Samples
The "No Trouble Found" clause defines the procedure and consequences when a product or service is returned for repair or support, but no defect or issue is detected upon inspection. Typically, this clause allows the service provider to charge the customer for diagnostic time, shipping, or other related costs if the reported problem cannot be verified. Its core function is to discourage unnecessary returns or service requests and to allocate the costs of unwarranted troubleshooting, ensuring that resources are used efficiently and that the provider is compensated for time spent investigating non-existent issues.
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No Trouble Found. In the event that a returned Device is determined by Verifone to not be defective in workmanship or materials (i.e., there is “no trouble found”), Verifone will clean and test such Device and ship the Device back to you in accordance with its RMA process. Verifone reserves the right to charge its then-current fee for clean and test services, plus shipping, for such Devices, as quoted by Verifone from time to time. Wireless Data Connectivity For certain portable Devices, Verifone will include a subscriber identification module (“SIM”) card with such Device and enable wireless data connectivity for such Device within its Covered Territory during the Service Term via such SIM card; provided that you acknowledge and agree that such wireless data connectivity is subject to monthly data caps determined by Verifone from time to time and you shall be responsible for the use of any wireless data connectivity in excess of such caps. For the avoidance of doubt, each Verifone-provided SIM card may only be used to facilitate the processing of payment transactions initiated on the Device with which such SIM card was included and you shall not use any Verifone-provided SIM cards with any other equipment or for any other purposes, including, without limitation, voice calls, video calling or conferencing, texting, two-way communications (whether audio or video) and/or media streaming, uploading or downloading. You assume sole liability, irrespective of whether you have acted negligently, for loss or damage of or relating to any Verifone -provided SIM card.
No Trouble Found. In the event that a returned Device is determined by Verifone to not be defective in workmanship or materials (i.e., there is “no trouble found”), Verifone will clean and test such Device and ship the Device back to you in accordance with its RMA process. Verifone reserves the right to charge its then-current fee for clean and test services, plus shipping, for such Devices, as quoted by Verifone from time to time.
No Trouble Found. If during the Warranty Period, Buyer identifies a non-conformity in a Product but the cause cannot be reasonably determined, Buyer and Seller will cooperate with each other to diagnose the cause within a reasonable time and cost ceiling, mutually agreed prior to incurring any respective labor and material costs. If the final cause is determined to be covered by the Section titled "Warranty", Seller shall repair or replace such non-conforming product per the provisions of the "Warranty" Section and also bear the costs of the diagnosis. Alternatively, if the final cost is determined to be outside of the provisions of Warranty section, Buyer shall bear the costs of repair or replacement and the costs of the diagnosis.
No Trouble Found. Products Warranty subject to Section 8.1 shall not apply to “No Trouble Found” returns and the defects pertaining to the following:
8.5.1 abuse issues resulting from wilful, intentional or accidental damage;
8.5.2 use of the Products in violation of express instructions in the user instructions or Documentation;
8.5.3 any tampering with, or alteration of, the Products by a third party other than a service agent authorized by RED; or
8.5.4 a fault in RED Consigned Components and Materials or RED Unique Components, such as LCM Modules associated with the use of the Products.
No Trouble Found. (“NTF”) – In-Warranty / Out of Warranty. To the extent the monthly (by calendar month) NTF rate for a particular Product does not exceed the percentage specified in the associated Product Information Document (“NTF Percentage”), there will be no charge associated with any Product returned which is determined by ViaLight to be NTF after testing. NTF charges, which may be established and amended by both parties in writing from time to time, will apply only in the event that the number of products determined to be NTF exceeds the NTF Percentage of the total of such Product returned to ViaLight for repair within any calendar month.
No Trouble Found. If Supplier reasonably determines that Equipment for which the warranty Services are claimed is not defective or non-conforming, Mirror shall pay Supplier's reasonably incurred costs of handling, inspecting, testing, and transporting such Equipment, and, if applicable, reasonable travel and related expenses. However, if upon return to service the item fails to operate properly, Mirror and Supplier shall jointly work to determine the cause of such failure and, if it is determined that the failure in fact was the result of a warranted defect or nonconformity in such item, Mirror's obligation to pay such costs shall be extinguished, Mirror shall be reimbursed by Supplier for any costs that Mirror paid to Supplier and Supplier's obligations under the Hardware Warranty and/or the Software Warranty, as the case may be, shall apply. [*] Certain material (indicated by an asterisk) has been omitted from this document pursuant to a request for confidential treatment. The omitted material has been filed separately with the Securities and Exchange Commission.
No Trouble Found. “NTF”). Sun and Supplier will develop a cost matrix for returned units which arc determined after testing to be NTF.
No Trouble Found. If Ericsson determines that a Product for which a warranty is claimed is not defective or not non-conforming, TeleNorte shall pay Ericsson's reasonably incurred costs of handling, inspecting, testing, and transporting and, if applicable, travelling and related expenses. However, if upon return to service the Product apparently fails to operate properly, TeleNorte and Ericsson shall jointly work to determine the cause of such failure and, if it is determined that the failure in fact was the result of a warranted defect or nonconformity in such item, TeleNorte's obligation to pay such costs shall be extinguished. In such case any amount previously paid to Ericsson shall promptly be refunded to TeleNorte.
No Trouble Found. If Nortel reasonably determines that Equipment for which the warranty Services are claimed is neither defective nor non-conforming, Mirror shall pay Nortel's reasonably incurred costs of handling, inspecting, testing, and transporting such Equipment, and, if applicable, reasonable travel and related expenses. However, if upon return to service the item fails to operate properly, Mirror and Nortel shall jointly work to determine the cause of such failure and, if it is determined that the failure in fact was the result of a warranted defect or nonconformity in such item, Mirror's obligation to pay such costs shall be extinguished, Mirror shall be reimbursed by Nortel for any costs that Mirror paid to Nortel and Nortel's obligations under the Hardware Warranty and/or the Software Warranty, as the case may be, shall apply.
No Trouble Found. Tellabs will not charge a fee for No Trouble Found Supported Products submitted for repair.