Common use of Non-Emergency Support After Hours Clause in Contracts

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “Custom Support Services”. Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement entered into between the Parties.

Appears in 5 contracts

Sources: Maintenance and Support Services Agreement, Maintenance and Support Services Agreement, Agreement for Instrument Manager™ (Subscription) Maintenance and Support Services

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services M&S outside of Support Hours may purchase Professional Services services for Custom Support Services. Custom Support Services Such support must be scheduled and are is subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement SOW entered into between the Partiesparties.

Appears in 2 contracts

Sources: General Terms and Conditions, General Terms and Conditions

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “Custom Support Services”. Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement Professional Services agreement entered into between the Parties.

Appears in 2 contracts

Sources: Maintenance and Support Services Agreement, Maintenance and Support Services Agreement

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for Custom Support Services. Custom Customer Support Services must be scheduled and are is subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement entered into between the Parties.

Appears in 1 contract

Sources: Master Agreement

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services hours for Custom Support Services. Custom Support Services Such support must be scheduled and are is subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement Professional Services agreement entered into between the Parties.

Appears in 1 contract

Sources: Subscription Services Agreement

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “Custom Support Services”. Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement separate statement of work entered into between the Parties.

Appears in 1 contract

Sources: Maintenance and Support Services Agreement

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “Custom Support Services”. Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement separate agreement entered into between the Parties.

Appears in 1 contract

Sources: Subscription Agreement