Normal Support Hours Sample Clauses

The 'Normal Support Hours' clause defines the specific days and times during which support services will be available to the customer. Typically, this clause outlines standard business hours, such as Monday through Friday from 9:00 AM to 5:00 PM, excluding public holidays, during which technical or customer support can be accessed. By clearly stating when support is available, this clause manages customer expectations and helps prevent misunderstandings about response times outside of these hours.
Normal Support Hours. QDABRA’s normal CCSLA support hours are from 8 am to 8 pm Pacific Time (PST or PDST as determined in the United States), Monday through Friday, except for the following United States holidays: − Memorial Day (the last Monday in the month of May) − Independence Day (July 4th) − Labor Day (the first Monday in the month of September) − Thanksgiving (the fourth Thursday in the month of November) − Christmas (December 25th) − New Year’s Day (January 1st)
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Normal Support Hours. At all times from 8:00 a.m. to 5:00 pm Pacific Standard Time (PST) (note: Pacific Daylight Saving Time (PDST) when in effect) weekdays. The hours of Support shall not include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Veterans Day and Christmas Day.
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Normal Support Hours. Remote help desk and vendor management of Client’s computer network(s) will be provided to the Client by JMCo through remote means between the hours of 7:00 am – 6:00 pm Monday through Friday, excluding observed holidays (as indicated in Appendix E) (Normal Support Hours). However, JMCo shall not cease providing support to Client at 6:00 pm where such support was initiated prior to 6:00 pm, and is identified as critical in nature1. Critical Event Alerting2 will be provided 365/24/7.
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Normal Support Hours. Arapahoe County support hours are 7:00 am to 5:00 pm Monday through Friday (MT), with the exclusion of County holidays. These hours are subject to change.
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Normal Support Hours. Customer may contact ▇▇▇▇▇▇▇ for Support by telephone during normal regional business hours (9am to 5pm in Customer’s local time zone), Monday through Friday, excluding Minerva’s business holidays, which include: Christmas day, New Year’s day, Thanksgiving day, and United States’ Independence day (“Normal Support Hours”). Details of how to contact ▇▇▇▇▇▇▇ for Support are provided at the time Support is activated for Customer.
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Normal Support Hours. Licensee shall report all problems to the closest support center. Licensor reserves the right to alter the location(s) of its support centers, and shall inform the Licensee in writing should this occur. Licensor provides Maintenance Services from the following support centers during their respective normal business hours as set out below: EMEA 08:30 - 17:30 UK Time {Greenwich Mean Time (GMT) or British Summer Time (BST), as applicable} Americas 08:30 - 17:30 Pacific Std Time (i.e. 16:30 - 01:30 UK Time, subject to time changes) Asia/Pacific 08:30 - 17:30 Melbourne, Australia (i.e.23:30 - 08:30 UK Time, subject to time changes)
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Normal Support Hours. EPROVAL will provide phone and email support Monday to Friday between the hours of 7am and 5pm (Pacific Time). EPROVAL will provide email support outside of normal business hours, 7 days per week.
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Normal Support Hours. Vistula will offer support during normal business hours for their UK operations (i.e. 08:30 to 17:30 hours each UK working day). Requests for support will normally be made via email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. • Tier II support means 24x7 online and offline support to Vistula only. • Tier II online support means NetYantra support personnel connecting to the V-Cube server at the customer location through the internet, and/or responding to technical queries over an online chat facility like yahoo messenger or over the phone. Vistula should make sure that the required connectivity and access permission is provided at the customer side for online support. • Tier II offline support means NetYantra support personnel responding to technical queries by email. Tier II support shall include the prompt delivery to Vistula, at NetYantra's expense, of all updates and workarounds with respect to the Products and associated documentation released by NetYantra from time to time and of all error corrections, software patches and bug fixes with respect to the Products and associated documentation released by NetYantra or required by a Vistula customer from time to time. For the purposes of this Agreement, all such updates, workarounds, error corrections, software patches and bug fixes shall be deemed to be "Products." • NetYantra will use its commercially reasonable efforts to ensure that faults or problems reported to NetYantra by Vistula are handled as follows: Priority 1—Response by NetYantra within 8 hours of receipt of report. Rectification of reported fault or problem by NetYantra within 24 hours of receipt of report if the fault or problem requires a software update or patch. Priority 2—Response by NetYantra within 24 hours of receipt of report. Rectification of reported fault or problem by NetYantra within 72 hours of receipt of report if the fault or problem requires a software update or patch. Priority 3—Resolution time frames to be agreed between both Vistula and NetYantra on a case by-case basis (but no later than 7 days following receipt of report of problem or fault by NetYantra). • The format in which faults or problems are communicated to NetYantra by Vistula shall be agreed between the Parties within thirty (30) days from execution of this Agreement. All fault reports by Vistula shall provide reasonable details concerning the installation of the Products, the problem or fault, the efforts of Vistula to cure the problem or fault and any relevant observations of ...
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Related to Normal Support Hours

  • Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.

  • Operational Support Systems 14.1 BellSouth has developed and made available electronic interfaces by which Unity Acquisition may submit LSRs electronically. 14.2 LSRs submitted by means of one of these electronic interfaces will incur an OSS electronic ordering charge. An individual LSR will be identified for billing purposes by its Purchase Order Number (PON). LSRs submitted by means other than one of these interactive interfaces (mail, fax, courier, etc.) will incur a manual order charge. All OSS charges are specified in Exhibit A of this Attachment.

  • Flexible Hours Upon the request of an employee and the concurrence of the Employer, an employee may work flexible hours on a daily basis so long as the daily hours amount to seven decimal five (7.5).

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Operational Support 2.1 Party A agrees, according to the operational needs of Party B, to act as the guarantor of Party B in the contracts, agreements, or transactions entered into between Party B and third parties, in order to fully guarantee the performance by Party B of such contracts, agreements, and transactions. 2.2 Party A agrees, according to the operational needs Party B, to recommend directors and senior management to Party B and Party B agrees to appoint such personnel recommended by Party A to be its directors and senior management. The relevant personnel recommended by Party A pursuant to this Article shall meet the qualification requirements for directors and senior management under applicable laws. 2.3 To ensure the performance of this Agreement, Party A agrees to provide to Party B cooperative policy advice and guidance, which is consistent with the daily operation and financial management and the employment policy of Party B.