Support Hours Sample Clauses
The Support Hours clause defines the specific days and times during which support services will be available to the client. Typically, this clause outlines whether support is provided during standard business hours, on weekends, or around the clock, and may specify time zones or exceptions for holidays. By clearly establishing when support can be accessed, this clause manages client expectations and helps prevent disputes over service availability.
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Support Hours. 3.1. Standard Support Hours: Toll-free telephone support (▇-▇▇▇-▇▇▇-▇▇▇▇ option #2) is available Monday thru Friday from 8:00 a.m. EST to 8:00 p.m. EST. After- hours, holiday and weekend support for Severity 1 and Severity 2 issues is available by calling ▇-▇▇▇-▇▇▇-▇▇▇▇, option #8.
Support Hours. Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.
Support Hours. Unless extended support coverage is defined within and purchased through a related SOW, Maintenance and Support Services shall be available during the hours of 9 a.m. to 5 p.m., Eastern Standard Time, Monday through Friday, excluding the following US holidays, as defined by the US Federal Government (▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇)), including: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas day.
Support Hours. Subject to the conditions in the Agreement, the Support Services will be available and measured during Normal Business Hours.
Support Hours. Members of the JSE Customer Support team are available to all Contracted Users between 07h00 and 19h00 on all Business Days and may be contacted at the telephone number/s set out below. Contracted Users who require support after 19h00 must contact the afterhours support number as set out below. Telephone numbers: (▇▇▇) ▇▇▇-▇▇▇▇ After hours: (011) 520-7900 (this number is routed to the standby staff member) In the event of an escalation contact the manager during normal business hours Senior Operations Manager Client Services on +▇▇ ▇▇ ▇▇▇ ▇▇▇▇ or General Manager Client Services on +▇▇ ▇▇ ▇▇▇ ▇▇▇▇
Support Hours. Flexera support staff will be available for live-answer support between the hours of 6:00 pm Sunday through 6:00 pm Friday Local Time (“Support Hours”). Severity Level 1 and 2 issues must be reported by telephone. Support will be provided in English language only. “Local Time” means Central Standard Time for Customers located in North America, GMT or BST for Customers located in the United Kingdom, and Central European Time for all other Customer locations.
Support Hours. We offer support during and after business hours.
i) Standard Support is available via email request or phone call: Monday through Friday, 7:00
a. m. to 5:00 p.m. (PST)
ii) After-hours Emergency Support is only available via phone call: Weekdays, 5:01 p.m. to 6:59
a. m. (PST); Weekends, 24 hours a day.
Support Hours. The business days and hours stated below will only be counted as times falling within our “Support Hours,” that is, the times when phone/email support is available for the Cloud-Based Solutions. All of our Cloud-Based Solutions offer Support Hours from 8:00 am to 5:00 pm Houston, Texas time, Monday through Friday. In addition, some of our Cloud-Based Solutions offer expanded Support Hours as follows: TimeStar® and ExpensAble®: 7:00 am to 7:00 pm Houston, Texas time, Monday through Friday All Support Hours exclude our recognized holidays (New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day).
Support Hours. 2.1 Monday to Friday between the hours of 8 am to 5 pm EST with extended hours being available to Customers as needed on a case by case basis.
Support Hours. Support is provided by Veeva during the following hours (“Support Hours”) from the three following regions (each a “Support Region”) in the time zones listed for each: