On-Call Service. On-Call Service includes all parts, labor and travel expense necessary to provide remedial Equipment Maintenance Services on Covered Equipment at Customer location(s) Monday through Friday local site time, 8:00 am to 5:00 pm (excluding Entrust Holidays) (“Coverage Hours”), and includes preventive maintenance performed during the remedial service visit. On-Call Service specifically excludes Software Maintenance support, which is available by separate agreement.
Appears in 2 contracts
Sources: Instant Financial Issuance as a Service Schedule, Instant Financial Issuance as a Service Schedule