On-line Member Website. The MCP must have a secure internet-based website which provides members the ability to submit questions, comments, grievances, and appeals, and receive a response. Members must be given the option of a response by return e-mail or phone call. The MCP’s responses to questions or comments must be made within one working day of receipt. The MCP’s responses to grievances and appeals must adhere to the timeframes specified in OAC rule 5160-26-08.
Appears in 8 contracts
Sources: Provider Agreement, Provider Agreement, Provider Agreement
On-line Member Website. The MCP must shall have a secure internet-based website which provides members the ability to submit questions, comments, grievances, and appeals, and receive a response. Members must shall be given the option of a response by return e-mail email or phone call. The MCP’s responses to questions or comments must shall be made within one working business day of receipt. The MCP’s responses to grievances and appeals must shall adhere to the timeframes specified in OAC rule 5160-26-08.
Appears in 3 contracts
Sources: Provider Agreement, Provider Agreement, Provider Agreement
On-line Member Website. The MCP must shall have a secure internet-based website which provides members the ability to submit questions, comments, grievances, and appeals, and receive a response. Members must shall be given the option of a response by return e-mail or phone call. The MCP’s responses to questions or comments must shall be made within one working business day of receipt. The MCP’s responses to grievances and appeals must shall adhere to the timeframes specified in OAC rule 5160-26-08.
Appears in 1 contract
Sources: Provider Agreement
On-line Member Website. The MCP must shall have a secure internet-based website which provides members the ability to submit questions, comments, grievances, and appeals, and receive a response. Members must shall be given the option of a response by return e-mail email or phone call. The MCP’s responses to questions or comments must shall be made within one working business day of receipt. The MCP’s responses to grievances and appeals must shall adhere to the timeframes specified in OAC rule 5160-26-08.OAC
Appears in 1 contract
Sources: Provider Agreement
On-line Member Website. The MCP must shall have a secure internet-based website which provides members the ability to submit questions, comments, grievances, and appeals, and receive a response. Members must shall be given the option of a response by return e-mail or phone call. The MCP’s responses to questions or comments must shall be made within one working business day of receipt. The MCP’s responses to grievances and appeals must adhere to the timeframes specified in OAC rule 5160-26-08.
Appears in 1 contract
Sources: Provider Agreement