Common use of Operation Manual Clause in Contracts

Operation Manual. CONTRACTOR shall maintain a current operation manual specifying the operating procedures to be followed by CONTRACTOR for the Courtesy and Employee Shuttle Services. CONTRACTOR shall provide an operation manual to COUNTY Project Coordinator for approval within 14 days after award of CONTRACT. Upon COUNTY Project Coordinator’s approval, two copies of the operation manual will be provided to COUNTY Project Coordinator. Any subsequent changes or revisions to the operation manual shall be approved in writing by COUNTY Project Coordinator prior to implementation. CONTRACTOR agrees to a deduction from fee payment of $100 per day for every day the Operation Manual is submitted after the aforementioned required timeframe. Said operation manual and the operating procedures contained therein are hereby incorporated into and included as part of this CONTRACT. CONTRACTOR agrees to operate the Courtesy and Employee Shuttle Service in compliance with the provisions of the operation manual. The manual should be as specific and detailed as possible in describing CONTRACTOR’s operation of the Courtesy and Employee Shuttle Services. The following elements shall be included in the Operation Manual:  Introduction and Purpose  Contact Information  Company Management  Project Manager  Shift Supervisors  Customer Relations  Emergency Management  Resolving passenger complaints  Handling of shuttle incidents / claims  Maintenance Procedures  Facilities  Shuttles  Personnel  Dress and conduct codes  Policy for absences and providing replacement personnel  Time card procedures  Invoice and Audit Procedures Manual shall include sample reporting forms such as billing reports, daily passenger counts, drivers’ logs, etc.