Operational Change Control. (1) Prior to using any new Software or new Equipment to provide the Services, HPES will have verified that the item (a) is consistent with the HPI Architecture, standards and strategic direction specified by HPI, (b) has been properly installed, (c) is operating in accordance with its specifications, and (d) is performing its intended functions in a reliable manner. (2) HPES will not make any Changes without first obtaining HPI’s approval in accordance with Section 16.6(B). All operational Changes will be implemented in accordance with HPI’s change management procedure listed in Schedule 13. (3) HPES will assist the Service Recipients in moving programs from development and test environments to production environments in a controlled and documented manner, so that no Changes are introduced into the programs by HPES during such activity.
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Sources: Information Technology Service Agreement (Hp Inc), Information Technology Service Agreement (Hewlett Packard Enterprise Co)