Common use of Operational Service Clause in Contracts

Operational Service. 3.1. Scope. Operational Service basically includes scheduled maintenance tasks, except for error correction work, which is part of the Maintenance, in particular the following services: o Update service for major and minor versions o Node Management o Adding and installation of nodes o Adding and removal of spare nodes to a data base instance o Cluster upgrade o Database instance management o Creation / removal of database instances o Starting / stopping of database instances o Setup of a system-internal backup of the data base instances o Support for the setup of an external backup of the data base instances o Database restoration upon request o Monthly system usage reporting (available on the support-portal) Customer shall reserve sufficient storage space for the backup in the Cluster or on external storage media. Reports about system usage require access to the statistics system tables in Exasuite.

Operational Service. 3.1. 3.1 Scope. Operational Service basically includes scheduled maintenance tasks, except for error correction work, which is part of the Maintenance, in particular the following services: o - Update service for major and minor versions o - Node Management o - Adding and installation of nodes o - Adding and removal of spare nodes to a data base instance o - Cluster upgrade o - Database instance management o - Creation / removal of database instances o - Starting / stopping of database instances o - Setup of a system-internal backup of the data base instances o - Support for the setup of an external backup of the data base instances o - Database restoration upon request o - Monthly system usage reporting (available on the support-portal) Customer shall reserve sufficient reserves enough storage space for the backup in the Cluster or on the external storage mediamedia for the backup. Reports about system usage require access to the statistics system tables in ExasuiteEXASuite.