Operational Services Sample Clauses

Operational Services. Manager shall use commercially reasonable efforts to oversee the efficient and orderly operation of the HCCH Facilities and shall provide the following services in accordance to the terms hereof, or if not herein specified then at least at the level of prevailing industry practices:

Operational Services. Manager shall use commercially reasonable efforts to oversee the efficient and orderly operation of the OCH Facilities and shall provide the following services in accordance to the terms hereof, or if not herein specified then at least at the level of prevailing industry practices:

Operational Services. Service Description ANS Service

Operational Services. During each Operations Period the Operator must provide the Operational Services in accordance with this Agreement.

Operational Services. The administrative cost associated with the activities must not exceed the agreed threshold as set out in the Budget, Attachment 2. You will recruit Primary Care Navigators (at least one from the local Aboriginal community) to contribute to the backbone support throughout Stages 1 to 4 of the referral process into the KEYS Network. Your services will include: Stage 1 - Identification and screening of families You will provide the practice guide as per Attachment 1 to the Advocates to guide them on their responsibilities towards the KEYS Network: - identify vulnerable families and children; - screening families and children for their eligibility to be referred to the KEYS Network; - raise the public’s awareness around the KEYS Network; and - assist target group to overcome barriers to access support services. Stage 2 - Referral into the KEYS Network - Review online application form prepared by eligible families and children and their Advocates. - where a family and/or children have a sense of distrust or reluctance, liaise with the Advocates to identify if there is an alternative provider within the KEYS Network able to undertake a gradual or stepped referral process. - provide confirmation to the Advocates of the acceptance of families and children to the KEYS Network. (Where families and children are accepted to the KEYS Network, they are referred as Client(s) in this Agreement). - where a family and/or children are deemed not suitable to be referred to the KEYS Network, you will provide information to the Advocate for alterative referral pathways. Stage 3 - Initial Support - You will liaise with the Lead Service Provider elected by Clients and identify suitable service providers to provide tailored support to match with Clients’ needs and goals. - You will provide advice and coaching to Lead Service Providers on how to approach Clients for their consent to share their personal and/health information (see further details described in the ‘Underpinning Services’). -You will refer the identified service providers to the Advocate to meet with Clients at the Initial Family Meeting. The purpose of the meeting will be to: a) identify the Lead Service Provider; b) discuss Clients’ goals and needs (if not already identified); and c) identify and share the services available in Western Sydney to potentially support the Clients. The Clients will then elect the services they want and include them in their Family Plan. - where Clients require immediate financial assi...

Operational Services. Are built on top of the iPass Foundation Services platform, enabling Licensee to operate the various iPass´ market-facing offers, including device profile/configuration management, network directory management, account management, order management, usage management, support, billing and training.

Operational Services. During the Applicable Period: (a) TLP Management Services, acting on behalf of the Partnership, shall make available such employees as may reasonably be required for the conduct by the Partnership Group of its operations, including the employees described in Section 2.1(h)(i) and 2.1(h)(ii) with respect to Services for the Partnership Group performed on-site at any Asset. (b) With respect to the On-Site Employees, TLP Management Services shall be reimbursed on a biweekly basis for (a) all direct and indirect expenses incurred, or payments made, on behalf of the Partnership Group (including salary, bonus, incentive compensation and all other amounts paid to any persons who assist in the conduct of the Partnership Group operations) and (b) all other necessary or appropriate expenses allocable to the Partnership Group (including expenses allocated to TLP Management Services by any of their respective Affiliates). TLP Management Services shall determine the expenses that are allocable to the Partnership Group in any reasonable manner determined by TLP Management Services in its sole discretion. (c) On-Site Employees performing services described in Section 3.1(a) to or for the benefit of the Partnership Group during the Applicable Period shall work solely under the direction, supervision, management and control of the Partnership with respect to the time spent in providing such services; however, at all times such On-Site Employees shall remain employees of TLP Management Services. For the avoidance of doubt, during the Applicable Period in which On-Site Employees of TLP Management Services are performing services to or for the benefit of the Partnership Group, the Partnership Group shall be ultimately and fully responsible for the daily work assignments of such On-Site Employees, including supervision of their day-to-day work activities, training schedules and performance consistent with the purposes stated in Section 3.1(a).

Operational Services. The Operational Services component comprise the following services provided in respect of the Software: Layer Common tasks Competencies KPIs Application Maintenance Operate (upgrade, patch, backup) all services; Test and Promote new versions Application specific Application Bug fixing times – based on Ontotext standard SLA terms Monitoring & log management Maintain monitoring service/develop service health checks. Cluster restoration in case of failure. Application specific Uptime / Responsiveness – aim for 99.9% availability (Calculated over 1 year) OS OS configuration and patching OS maintenance OS Maintenance times - based on Ontotext SLA terms The production environment will be actively monitored 24/7 and our internal live monitoring system will automatically notify Ontotext’s support team in case of any potential issue/disruption of the system to take action. Apart from that, the Client’s team will be able to raise tickets at any time via their JIRA support portal. The service availability metric is calculated according to the formula: ● Availability = (1 - (number_of_failed_requests) / total_number_of_requests)) * 100 Periods of agreed downtime will be excluded from the availability calculation.

Operational Services a) INFRASTRUCTURE SUPPORT IBM will provide and maintain on an going basis the IBM Software and Machines necessary to provide the Steady State Services in accordance with the Agreement (including the Service Levels Exhibit), including the: 1. management, operations and maintenance of the network connectivity between the internet and the Service Locations. 2. performance of application maintenance and support for the IBM Software; including defect identification and fixes, and installation of those fixes and updates, on a mutually agreeable schedule provided by the software vendor; and 3. performance of Machine upgrades and management of Machine modifications, on a mutually agreeable schedule. b) CUSTOMER CONTACT CENTER IBM will train, staff and manage CSRs to perform Customer Acquisition and Customer Care at the Customer Contact Center in accordance with this Exhibit and the Procedures Manual. The Customer Contact Center will be operational during the hours of 7:00 AM to 9:00 PM local time in markets served by EMW seven (7) days a week (holidays will be agreed to and specified in the Procedures Manual). During all other hours a caller will hear an IVR recording advising them of the operational hours and asking them to call back, leave a voicemail message, send an electronic mail message to a specified address. or refer them to the appropriate Internet web page. As of the Commencement Date, English will be the only language supported by the Customer Contact Center. Spanish and other language support in the Contact Center will be added at a time mutually agreed upon between IBM and EMW. IBM will manage the Customer Contact Center in order to provide Customer Acquisition and Customer Care Services, including: 1. Recruit and provide CSRs to accomplish Customer Acquisition and Customer Care activities; 2. CRSs shall be dedicated to EMW; 3. Train CSRs to answer frequently asked questions and to provide required Services; 4. Schedule and manage staffing of CSRs to perform activities according to the hours of operation specified in the contract; 5. Process inbound and outbound Contacts in support of EMW's natural gas and electric commodity and non-commodity products and services to residential and small commercial customers. These products and services will be implemented on or after the Commencement Date after IBM and EMW agree to the relevant service and supporting processes; 6. Send connect UDC Service Transactions to and from the UDC's for each acquired residen...