Common use of Operational Support; Service Desk Clause in Contracts

Operational Support; Service Desk. During the Network Operational Phase, the Network Service Provider shall provide to the Eurosystem and the Di.Co.A. operational support in relation to the use of the Network and the Connectivity Services as more specifically described in the Specifications. Without limiting the generality of the foregoing, the Network Service Provider shall provide the Eurosystem and the Di.Co.A. with remote support in the English language by telephone, e-mail, or facsimile to answer operational questions and to report irregularities within, and Failures of, the Network or the Connectivity Services 24 hours per day, seven days per week as more specifically described in the Technical Requirements (the "Service Desk").