Common use of Orders May Be Cancelled and Returned Clause in Contracts

Orders May Be Cancelled and Returned. Supplier must accept and process cancellations and returns of Products in accordance with Section 8 of this Policy, which allows for a thirty (30) day replacement or money-back guarantee, unless the product has been customized or otherwise qualifies and has been approved by Digi-Key as a No Cancelation / No Return product (“NC/NR”). The Customer will initiate the return merchandise authorization (“RMA”) process through the Site. Digi-Key will notify Supplier through the Portal of the initiation of the RMA process and title of a returned Product shall transfer from the Customer to Supplier upon such notification. The Supplier is required to promptly respond to the request and to adhere to the requirements defined in Section 9 of this Policy. Supplier will stop or cancel any order if requested by Digi-Key; provided that if Supplier has transferred Products to a shipper, Supplier will use commercially reasonable efforts to stop and or cancel delivery by the shipper. Within two business days of Supplier’s receipt of the returned Product, Supplier must notify Digi-Key through the Portal of Supplier’s receipt of the returned Product, and provide any additional information requested by Digi-Key, to enable Digi-Key to provide a cash refund to the Customer. Digi-Key reserves the right to issue a cash refund for Products it verifies have been returned even if Supplier fails to notify Digi-Key of Supplier’s receipt of a returned Product.