Out of Hours Support Sample Clauses

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Out of Hours Support. In addition to the Support Services set forth at Paragraph 8.1, where specified in a Product Order, and subject to the terms of the Agreement and the payment of the separate Support Fees specified in the Product Order as payable in respect of Out of Hours Support Services, during the Support Period Capita will provide Out of Hours Support Services.
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Out of Hours Support. We shall, if specified in the quotation, provide out-of-hours support.
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Out of Hours Support. Any Support Services that IBSS agrees to provide outside of the Support Hours specified in the Product Terms shall be chargeable at a rate of 150% of the standard daily fee rate, or 200% of the standard daily fee rate for Support Services carried out on Sundays and public and bank holidays in England. The daily fee rate of [insert] applies as at [insert] and is subject to periodic review.
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Out of Hours Support. In the unlikely event that a system outage occurs outside of the Support Hours detailed above, a Nominated Support User may e-mail, or raise a ticket through the Eploy support centre, or leave a message with the Eploy support telephone line. Out of Normal Business Hours our support telephone line is managed by an answering service who will e-mail the Eploy support centre and send an SMS to key support staff. Support queries out of hours will not be actioned before the next working day after they are received. As such, receipt of a support request outside of Normal Business Hours will only trigger our support service and any response time or target resolution time from 0900 GMT the next working day.
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Out of Hours Support. In the unlikely event that a system outage occurs outside of the Customer’s support hours detailed above, a Nominated Support User may e-mail, or raise a ticket through the e-Track support centre or leave a message with the e-Track support service.
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Out of Hours Support. We shall, if specified in the proposal, provide out- of-hours support.
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Related to Out of Hours Support

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Reduction of Hours The Employer shall not reduce the weekly hours of work of an employee for the purpose of replacing such hours with another employee at a lower hourly rate of pay.

  • Maintenance Manual No later than 60 (sixty) days prior to the Project Completion Date, the Contractor shall, in consultation with the Authority’s Engineer, evolve a maintenance manual (the “Maintenance Manual”) for the regular and preventive maintenance of the Project Highway in conformity with the Specifications and Standards, safety requirements and Good Industry Practice, and shall provide 5 (five) copies thereof to the Authority’s Engineer. The Authority’s Engineer shall review the Maintenance Manual within 15 (fifteen) days of its receipt and communicate its comments to the Contractor for necessary modifications, if any.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Scheduling of Hours ‌ (a) Regular Employees (1) (i) Regular employees shall be scheduled hours within their classification based on seniority, subject to the employee's ability to meet specific client needs and geographic location.