OutOffice Helpdesk Sample Clauses

The 'OutOffice Helpdesk' clause establishes the provision of support services to users when the primary office is unavailable or outside of normal operating hours. Typically, this clause outlines the procedures for accessing helpdesk assistance, such as through a dedicated phone line or online portal, and may specify the types of issues covered, response times, and escalation processes. Its core practical function is to ensure continuity of support and minimize disruptions by providing users with a reliable means of obtaining help even when regular office staff are not present.
OutOffice Helpdesk. 6.3.1 Purpose of the OutOffice Helpdesk The purpose of the OutOffice Helpdesk is to allow the customer to direct all his inquiries concerning the service to one single location after delivery. The OutOffice Helpdesk is responsible to the customer with regard to the repair of faults and coordination of any activities that are necessary with operative units within Telenor and any other partners. 6.3.2 Service Parameters Business hours and phone numbers The OutOffice Helpdesk is open on working days from 8 am to 10 pm, Saturdays and Sundays 10 am to 6 pm and can be reached by phone (see table below). The Helpdesk is closed on public holidays. Calls in Sweden and Denmark regarding user support will be forwarded to the Norwegian Helpdesk.
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Related to OutOffice Helpdesk

  • Help Desk A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact ▇▇▇.▇▇▇.▇▇▇▇ to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.

  • Helpdesk Customers must contact LightEdge Support to report service trouble or an outage with LightEdge Technical Support. LightEdge Technical Support will be available seven (7) days per week; twenty-four (24) hours per day; three hundred sixty-five days (365) days per year. LightEdge Technical Support provides support for network monitoring, trouble ticket resolution, and fault isolation up to the termination point of LightEdge provided Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. LightEdge will not perform any requested activity which may cause Service disruption or perform any changes to Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by anyone other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications with Customer will be in the English language.

  • Office Hours (1) Full-time instructional academic employees shall maintain a posted five (5)-hour minimum office schedule each week. The specific office hours and office hours location shall be determined by the academic employee’s teaching schedule and shall receive the concurrence of the appropriate unit administrator. (2) Full-time academic employees whose teaching load is twenty (20) or more contact hours per week may, with the approval of the unit administrator, arrange an alternate schedule of office hours.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Review Systems; Personnel It will maintain business process management and/or other systems necessary to ensure that it can perform each Test and, on execution of this Agreement, will load each Test into these systems. The Asset Representations Reviewer will ensure that these systems allow for each Review Receivable and the related Review Materials to be individually tracked and stored as contemplated by this Agreement. The Asset Representations Reviewer will maintain adequate staff that is properly trained to conduct Reviews as required by this Agreement.